How to make a portal and its widget available for public without login?

Bharath kumar6 · ‎03-11-2022

I need to create a portal and add catalog items as link to it and they should be available public---> without login a user should be allowed to see the portal, submit the request for catalog item.

Above 3 links are 3 catalog items and these widgets are available to users without login also.

But if they click on it, it is asking them to login.

The requirement is to users without login also should be allowed to submit the request.

Sai Kumar B · ‎03-11-2022

In your catalog item record, First, check if there is any User criteria as SNC External in Not available for related list. If it's there remove that, your issue will be resolved. If it's not there then follow the below procedure

1.) Create the User criteria as per your requirement by following the below link

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

2.) In your catalog item record go to the "Available for" related list

3.) Open and click Edit to choose the User criteria you created, select from the slush bucket and save

View solution in original post

Shakeel Shaik · ‎03-11-2022

Hi,

Navigation > Service Portals > Widgets > Open Widget.

Please check and let us know.

Thanks 🙂

Thanks,
Shakeel Shaik 🙂

Sai Kumar B · ‎03-11-2022

@Smudge The problem here is Catalog items are not public 🙂

Shakeel Shaik · ‎03-12-2022

Yes,

For that, first we need to Public the widgets.

Then we need to add public role for all Catalog items.

Thanks,
Shakeel Shaik 🙂

Bharath kumar6 · ‎03-13-2022

I made all the widgets public. And added a user criteria with "public" role. And added this user criteria for "Available for" section.

But still the catalog item is not public.

My requirement is --- I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request.

Bharath kumar6 · ‎03-13-2022

I made all the widgets public. And added a user criteria with "public" role. And added this user criteria for "Available for" section.

But still the catalog item is not public.