I have a general question about designing the service catalog. I'm sure this is very different depending on the organization, but I'm wondering if anyone has any advice about how to structure large catalogs. We have a lot of different service provid...
Hey! So I came across a thing called Approval Engines in System properties. To solve a related issue regarding Flows, I'm considering to turn it off for sc_Req_item table. However, we also have A LOT of traditional flows. If this is turned off (I un...
Hi all, I unknowingly set "ignore cache" checkbox is set to true for two "system properties", these values are static and not going to change. Would this give any impact, shall I continue without correcting it or need to be corrected. Thank you in ad...
How to configure data certification for the users having multiple asset assigned?What will be the certification filter condition for the data certification schedule to achieve this? Can the condition be scripted? Thanks in advance.
Hello Everyone, I need your help, I need to access the value of the drop-down menu which is available of form, and if the user select ABC from drop-down menu than it will compare the location and if user select XYZ then it will not. my code: var ch =...
Hello Team, I have to schedule one report twice in a month which should have incidents opened for last 15 days (last 15 days option is not available) and first time job will run on 15th (incidents opened between 1st-15th), second time it will run on...
I am asking this question in a very basic way, please answer it in simple terms. I received an enhancement to remove an approval requirement from a form in the service catalog. I assume I should open the workflow and make the change there. I have ...
Hi all, First of all, great forum!! I love the content posted here, its sparked a lot of ideas for me, so thank you Secondly, i am using SN OTB, i want to make the assigned to lookup display only the members of the assignment group selected. I am a ...
Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...
Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...
Hello Everyone, we are using data source to update our computer information , there is an custom field called last boot up which is updating correctly in the record but it is failing to get updated in the list view I had verified ACL's , BR's and Cl...
i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...
Hi All, I have a custom table in custom application. In that custom table i have one related list. Before EDIT ui action was not visible. Then i tried unchecking the "omit edit button", still the ui action was not visible. Then i tried "enable edit"...
Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...
Can someone provide documentation on the out-of-the-box capabilities/features of "Availability Management" TIA.
