Dear All, I need to notify the Assignment group Manager every week once when the assigned to member of that group is inactive. I tried using a scheduled job with a script and the events. However, the notifications is not getting triggered at all....
Hi all, I cloned the 'My Approvals' widget in the Service Portal to allows users without the 'approve_user' role to action approvals. // 1st changes on Server script if (input.op == 'approved' || input.op == 'rejected') { var app = new GlideRecord("...
What is the default response timeout for REST step in flow designer and how we can change (increase/decrease) the same. I have already checked the property "glide.http.outbound.max_timeout" ( https://docs.servicenow.com/bundle/paris-platform-administ...
hello,i want to reload my form when i click on a button how can i do it ???thanks
Hi Community, I created a request for Aaron Shelly from portal and submitted the form. After Submitting the form,in Request Summary showing Requested For as incorrect user name. In platform,for REQ Requested For is showing correct. but for RITM,...
Hello, I need to create a new homepage on service portal with specific widgets. In this page, I also need to add a search bar that can allow the user to get directly a specific contract by typing is number. This search bar should be dynamic like fo...
I want to write a business rule where the condition is: Status is progress In the script part I want to check whether the mandatory fields are empty or not. If empty it should show popup that "Please fill the mandatory fields" then update the mandato...
HiI'm having trouble receiving some mails in my ServiceNow instance. When I receive an Email ServiceNow puts it in the 'Ignored' state and gives me an error string like this: 'Email set to ignored because of disallowed from address, email_address_fil...
Original Air Date: Thursday, July 9, 2015 | 10:00 AM (PDT) | 1:00PM (EDT)Do you struggle with the difference between Assets and Configuration Items? And why do we need Model records? Isn't that just another thing to maintain? Get a better understandi...
Hi, I would like to populate "schedule date range selector" field on Schedule Entry table, which is a formatter. In service catalog, user provides a start date/time and end date/time. I have to populate this data in schedule entry table. Any help rel...
I want to auto Populate the field on the parent table from a value on the child table based on the state in the child table. The child table has a choice field "FIELD1" with 2 choices A&B The parent table has the same field "FIELD2" with 2 choices A&...
If service now admin or developer from where get the task, what is daily activities?
Hi All, I created a widget with the below code, accordion menu with + and - icon for service portal , but it's not working. any ideas how we can add an accordion menu with the icons on the service portal? Here is my code HTML <button class="acco...
We want to update the additional comments of the requested item to let the end user know their request has been received and a service desk technician will be reaching out to them. This works fine if the flow trigger is configure to "run flow in back...
I would like to bulk load Maintenance Schedule by using excel file. Can some one have experiences on this, kindly help me?
