We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...
Under dashboards I clicked on Incident management which has different tabs like Incident open, Incident new, Incident resolved. Under each tab different indicators are added but it does not display records, even though many incidents are present in t...
Hello Experts, I need your help on below: If we can create multiple email accounts? If Yes: Can I use multiple accounts while sending emails from servicenow? and how to achieve it? Case: If I send and Major Approval email I want the label to say some...
How to set the variables READ ONLY once the SCTASK is closed?
Hello,I am trying to make an ACL to prevent users in a certain group moving cards in the VTB to different swim lanes. I've tried making one on the Private Task Board and the VTB card board, but neither prevents the user from moving the card. My code ...
Hello Experts, I have a business requirement, To give access to a particular module Here is the requirement: I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...
What are the 3 basic components of workflow?
I have created a custom table. This table has a workflow associated with it. I would like to display the "Show SLA Timeline" the way it appears on the incident form. This table does extend to the task table and I can see it in my UI Actions, but I...
Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...
Hi All, I'm working on a requirement where a reminder needs to be sent to the assignment group 1hr 15 mins (75 mins) before the follow up date. I was able to achieve this by using a schedule job that runs every second doing the following: 1) Query t...
i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...
Hi, I am having a standard change proposal record, where once after its approved , a change task gets created as below. This is happening through a workflow. I can see the change task in change task related tab, I am an admin. But when I impersonate ...
Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not w...
why records get ignored and skipped in transform map
Hi All, RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition ...
