I am looking to make modifications to the 'Create New' wizard for Change Management. I cant seem to find the wizard. I look in the "system wizards" application at the "wizards" module but there is no wizard in there for change management, i just see ...
hi ihave a requirement that, we need to hide the close task button and close complete option in state field on change task when rfc record is created on change request and change task short description contains System Test & Validation. below are...
I'm investigating a few occurrences where only the footer of the html email ends up in 'body_text' and hence description. The body_html has all the text including the markup oc, but block that contains the real info in the email is ignored.Fwik this ...
Hi All, I have a requirement where based on some conditions I have to show different email subject to different groups. Can you help me with how to acheive this ? Thanks Pranav
Hi All, I have a scoped app that is being worked on and want to be able to have the approvals tab in the related lists. The table doesn't extend the task table. If I try add the list it's not an option in there. I've tried in scoped app view and al...
I have created a string field in CMN location with choice values and given the dependency value as Country. I have created one more field on task table with choice data type given cmn_location table as the choice table. On Incident table when I selec...
Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR .and only 6 acl for read level, Do i need to check anything else? Please ...
How can we load data from excel sheet to Multirow variable set.
Hi all, we created a new knowledge base in service-now instance and added KB owner and Manager and in Can Read we add roles as well. We added categories for KB articles also. For admin users the KB articles that are published are visible. For Non a...
How to check instantly , whether a Scheduled Job is working or not?
I'm trying to get what the customer inputs into the service portal form variable "description" into the RITM "Description" string field. See attahcment.
We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
