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03-11-2022 12:04 AM
I need to create a portal and add catalog items as link to it and they should be available public---> without login a user should be allowed to see the portal, submit the request for catalog item.
Above 3 links are 3 catalog items and these widgets are available to users without login also.
But if they click on it, it is asking them to login.
The requirement is to users without login also should be allowed to submit the request.
Solved! Go to Solution.
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03-11-2022 11:49 PM
In your catalog item record, First, check if there is any User criteria as SNC External in Not available for related list. If it's there remove that, your issue will be resolved. If it's not there then follow the below procedure
1.) Create the User criteria as per your requirement by following the below link
2.) In your catalog item record go to the "Available for" related list
3.) Open and click Edit to choose the User criteria you created, select from the slush bucket and save
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03-13-2022 09:33 PM
Hello,
I believe you will have to assign roles on the catalog item:
You can also reference this article
Thanks,
G
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03-13-2022 09:57 PM
Hi, I have done this also.
Can you please provide me all the correct steps to do it. So that I can verify and complete.
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03-13-2022 10:11 PM
I have a question Bharath , Users to be able to submit the catalog item without logging into servicenow means where these widgets added ? To go to Service Portal the users should be authenticated right?
1)Are you adding these widgets on the Login page of Service Portal?