How to make Catalog Item only available through Order Guide but not as Independent Item

[Vamsi43]

Hello

I want to make catalog items to Hide as Independent item but available through Order Guide.

Can you please recommend a solution on how to achieve this?

Thanks

[Ravi Chandra_K]

Hello @Vamsi43 

Greetings!

The simplest way to resolve this issue is setting the Category of this Catalog Item to empty.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827877

Please mark the answer as correct solution and helpful if helped.

Kind Regards,

Ravi Chandra

[Vamsi43]

Hello @Ravi Chandra_K 

 I tried the solution but the item is still searchable even though if I removed the category.

Thanks

[Ravi Chandra_K]

Hello @Vamsi43 

as per the above article I have mentioned, the Catalog Items with empty Category will not be showing in the "SC Category Page" Widget OOB.

Did you try logging out and logging in again and check.

Please hit the thumb and accept answer as solution if it helped!

kind Regards,

Ravi Chandra

[Ravi Chandra_K]

Hello @Vamsi43 

Greetings!

Any feedback on my reply? were you able to do this?

Please mark the answer as correct solution and helpful if helped.

Kind Regards,

Ravi Chandra