Incident Form modifications

[Manohararuna]

Hello Everyione,

        Here my new requirement related incident Form

Add an independent option - Callback Number - If possible only numbers and symbol allowed.

Add a drop down for all global timezone and a 12hr AM/PM drop down for time.

If possible whatever time being selected on the above dropdowns a converted time to IST.

A duplicate Incident checkbox, if selected a mandatory drop down referring to any INC created in PROD.

Please provide solution to this requirement.

Regards,

Manohararauna

[Dr Atul G- LNG]

Hi @Manohararuna 

Add an independent option - Callback Number - If possible only numbers and symbol allowed.

Atul: create a new field type string

Add a drop down for all global timezone and a 12hr AM/PM drop down for time.

Atul:Add a new field that refers to the user's time zone and time format (from the User table), and complete the necessary configuration.

If possible whatever time being selected on the above dropdowns a converted time to IST.

Atul: https://www.servicenow.com/community/developer-blog/convert-timezone/ba-p/2287262

A duplicate Incident checkbox, if selected a mandatory drop down referring to any INC created in PROD.

Atul: What is use case of same?

Please provide solution to this requirement.

Creating new fields is a form of customization and can increase technical debt. Please consider this carefully before proceeding.

[GlideFather]

Olá @Manohararuna,
where have you gotten stuck, at what step?

• Add independent option - is it adding a value to some choice field or creating a new one? Proceed with Form Design, Form Layout - what is your preference and create it.
• Drop down for all global timezones, it is already existing field, just add it to the particular view for the table of your requirement - using the same Design, Layout, ...
• Duplicate incident checkbox - is it a checkbox field, also add it using one of the two options
• For the time conversion, you can set the platform global's timezone and if a user selected any other it is automatically converted.
  
  

Navigate to the table of your selection - go to three lines, then Configure and select one of your preferred methods:

And add the fields as per required, for the behaviour you can achieve it by UI Policy (Actions) and or Client Script, depends exactly on the process.

This seems to be adding a couple of fields on a form, am I right? Let me know where is the issue to be able helping you.

[Ankur Bawiskar]

@Manohararuna 

what's your business requirement for this?

where are you stuck? what did you start with?

If my response helped please mark it correct and close the thread so that it benefits future readers.