How to make Contact type default to NONE in incident and ritm?

Naveen Kumar · ‎08-01-2022

The req is

the Contact type for Incidents defaults to None when a user opens/creates a new Incident on the Platform and

the Contact type for RITMs defaults to None when a user opens / creates a new record form on the Platform.

SumanthDosapati · ‎08-02-2022

Hi,

Please do not post duplicate questions and make confusions.

You posted same question three times.

You can try below approach.

> Add the variable to variable set.

> Include variableSet in all required catalogs.

> Set the default value of variable as NONE in variable configuration itself.

> You can create an onLoad client script for that on variable set

> In UI Type : select as Service Portal

> Add this script

g_form.setValue('contact_type', 'PHONE');  //check backend values

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

Musab Rasheed · ‎08-07-2022

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab