How to make fields(attached screenshot) editable in RITM record of ServiceNow

sharsha
Tera Contributor

22m ago

How to make fields(attached screenshot) editable in RITM record of ServiceNow.
I checked ACLs, it didn't help also we tried to add 'itil' role under 'write roles' under 'Permission' section of variables, please help.

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sharsha
Tera Contributor

19m ago

@Vishal Jaswal  @Dinesh Chilaka @Ankur Bawiskar @Dr Atul - LNG @Tanushree Maiti , if anyone has any idea how to achieve this, kindly let me know, Thank you!

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Tanushree Maiti
Tera Patron

33 seconds ago

Hi @sharsha 

 

1. a. Check existing associated catalog UI policy  -> Catalog UI policy Action of your catalog where mentioned two variable are set Read Only ( and Catalog policy is applied to Request Item (check box is checked))

    b.Delete or remove those two variable actions from this existing catalog UI policy 

 

2. a.Create a New Catalog UI Policy for Requested Items (Applies on a Request Item (RITM): Check True (select the checkbox))

   b.Add Catalog UI Policy Actions under this new created ui policy-> Add those two mentioned variables ->Read only: Set to False (Editable)

 

 

 

 

1. First Check existing 

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