How to make read only to user table from the incident table for specific group in ServiceNow?

[ShrinivasprN]

Hi Community,

Good day!!!

I need help related to ACL or if it related to script, I am trying to make read only to user table which will be previewed on requested for or caller record (please find the attachment for user record which is I am referring to),

Highlighted, records should be read only. 

I have created below custom role and used ACL but no luck,

when i check in the system i got 2 more ACLs for users table, 

anyone please help me on this.

Thanks in advance.

Shrinivasprasad

[Dr Atul G- LNG]

Buddy, I read this,  but you did not answer my question.

[ShrinivasprN]

Hello @Dr Atul G- LNG ,

i am so Sorry, i was busy with other work.

Thanks for the details, but how will the system distinguish whether a user is accessing the user table from an incident or directly? As you see in the 1st and 2nd screenshot which are highlighted if i preview and open the caller record the table is showing as user table. 

Are you trying to make the user table read-only for certain users? yes, we have created group(System user read only) and one custom role(UserRole), the user which are added in that group they should not able to edit the user record.

Thanks,

Shrinivasprasad

[Dr Atul G- LNG]

Hi @ShrinivasprN 

Greetings!!

What I understand is that it doesn't matter where the user table is opened from; what matters is that it’s read-only for certain users.

Let me explain again:

Out of the box (OOTB), even if a user has the ITIL role, they cannot see or modify the user table. To work with the user table, a user needs either the admin or user_admin role. In your case, you've created a group and assigned the user_admin role to that group, so only users in that group can make changes to the user table.

[Ankur Bawiskar]

@ShrinivasprN 

the view which gets rendered when user clicks the 'i' icon is the syspop_up view.

If you want fields not to be shown then configure that form view and remove the field

Fields are by default read-only in that even for admins

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShrinivasprN]

Hi @Ankur Bawiskar ,

Good day!!!

Requirement "We have created a group "System user read only" and assigned custom role "UserRead", whoever added to that group he/she should not able to edit the user record which is previewed from the incident table(please check the 1st and 2nd screen shot)".

Please let me know if you have any questions.

Thanks,

Shrinivasprasad

Thanks for the response as i shown in the first and second screenshot when user assigned to