How to make related list visible if no record is added to that related list on Incident form.

Spartan_snow
Tera Expert

Hello all,

 

I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident task for this Incident.

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11 REPLIES 11

@Spartan_snow 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Spartan_snow 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader