How to make related list visible if no record is added to that related list on Incident form.

Spartan_snow
Tera Expert

Hello all,

 

I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident task for this Incident.

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10 REPLIES 10

@Spartan_snow 

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Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader