How to make the records displayed in My Requests visible only to the user who created them

[N_Y_1014]

Thank you for your help.

Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.
I have set up My Request Filters, but they are not applied to users with admin privileges.
How can I make sure that even users with admin privileges can only view records that they themselves created?

Thank you in advance.

[Anil Lande]

Hi,

As per OOB Configuration the widget shows only user specific records. 

Open OOB widget 'My Requests' and check 'server script' part and it is not showing additional records to admin. Not sure if it is modified in your instance.

[N_Y_1014]

Thank you for your response.

I checked My Requests in OOB and confirmed that for records such as Incidents and Requests, the records of other users do not show up, even if that user has admin rights.
Do I need to edit the server script if I want the same behavior for records in custom tables?

[Harish KM · Accepted solution]

Hi you need to check "request_filter" table and see whether the incident table is active, if it is false then the data will not appear under my request

[N_Y_1014]

Thanks for the additional response.

I checked the request_filter and it resolved the issue.
Thank you very much.