how to Manage Inventory for PC accessories which are not stored in CMDB assets.

[Neha Agarwal]

I am looking for inventory for storing small PC accessiries like headset in servicenow, not really wanted them to store in CMDB as an asset. Just for couting purpose (inventory) how much has been given to users versus how much is in stock? I looked at procurement module but it looks like it is more of related to CMDB assets, please let me know if there is anyway to manage inventory and have requested item created everytime when a headset is assigned to a user from an inventory.

Thanks, Neha

[Brian Bouchard]

If you're tracking for inventory and/or financial purpose only, I would include them as assets. That doesn't mean they need to be configuration items in your CMDB, but the asset table has all the built in fields to track things like whether or not they are in stock, which stockroom they are in, if they are assigned to a person you can track that as well.  Otherwise, you're looking at building a custom table that would largely mimic alm_asset.

There's a decent intro video to the differences between a CI in the CMDB and an Asset here:

https://youtu.be/1F5RLi1kMgI

[akash_mehta]

Neha:  I believe this post is similar to another post you had...

For only inventory purpose and if you do not need to track each headset individually (no asset tag/serial number) - you should use the Consumable table (alm_consumable).

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/asset-management/concep...

Please don't create a custom table for this - it is not necessary.

-Akash

[Neha Agarwal · Accepted solution]

Correct Answer is in my another post:

https://community.servicenow.com/community?id=community_question&sys_id=994fa78cdbf573401cd8a345ca96...

and for getting the consumable work through workflow on below link:

https://community.servicenow.com/community?id=community_question&sys_id=3299f9f3dbc8e784a39a0b55ca96...