How to Map variables of RITM Table to fields in INCIDENT in javascript

[Priya1111]

HI All,

Could you suggest javascript code to how to Map variables present in RITM  to fields in INCIDENT table.

Thanks

[Ankur Bawiskar]

Hi,

you can use workflow run script and sample script like this

var rec = new GlideRecord('incident');

rec.initialize();

rec.short_description = current.variables.variableName;

regards
Ankur

[Priya1111]

Hi,

Thanks for the reply, 

I have tried the above script in UI Action without workflow and it doesnot work.

I need the script for UI Action where the some variables in RITM must be mapped in Incident 

Thanks

[Ankur Bawiskar]

Hi,

logic still remains the same

If your UI action is on RITM table then you can access variable value like this

current.variables.<variableName>

Ensure you map to correct field

For Example: Reference variable to user table can be mapped with caller_id of incident

Regards
Ankur

[Priya1111]

Hi,

I have tried in the same way by adding the script in one of the catalog item workflow

Unfortunately, Still the variable in ritm didnot map with the department.

I've attached the image too 

Thanks