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Notification Preferences issue.

Some users in the ServiceNow instance can see their Notification Preferences under the related links of their profiles but some of the users are not able to see it. What could be the exact cause of this, will anyone explain this for me?

gourav2 by Kilo Expert
  • 1378 Views
  • 5 replies
  • 0 helpfuls

Resolved! ServiceNow Login page for the first time after enabling SSO

Hello everyone,I have created the configurations needed to integrate with ADFS for SSO. This is working fine, as people can authenticate themselves via SSO. However, I am stuck with a problem that, when the user tries to open the ServiceNow instance ...

Why is "Requested Item" [sc_req_item] table not extensible?

I want to create a child table to Requested Item for RFCs to manage them separately and add a whole bunch of other fields that only pertain to Request for Change requests but out-of-the-box it is not extensible.Is there a particular reason for this? ...

williamsun by Mega Guru
  • 1887 Views
  • 3 replies
  • 0 helpfuls

Barcode scan to populate a single form field

I am currently working with ServiceNow to configure and launch the Field Service Management application. One of the requirements is to use a barcode scanner (either external or embedded tablet camera) to scan assets on service calls.For the first pha...

sdtimb by Giga Expert
  • 3124 Views
  • 5 replies
  • 0 helpfuls

change group names

Soon we will be updating all group names in ServiceNow. I am looking for ideas on how to update the group names within workflows without having to open each workflow.     I was thinking of data normalization but not sure if this would work. Right now...

Jan-Z by Giga Expert
  • 1958 Views
  • 2 replies
  • 0 helpfuls

New role contained within a role not applied until refresh

Hi Everyone,All support staff have the ITIL role.   We recently built a new table and gave access to it via role B.   We then modified the ITIL role so that it contained role B.   I was surprised to find out that support staff didn't automatically in...

scottatah by Giga Expert
  • 2478 Views
  • 7 replies
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Resolved! Business Rules for mandatory fields??

Seems that I'm missing something easy here.   On my Change Request form... I'm trying to enforce some mandatory fields in order to request approvals and think I am over-complicating my solution.   At the end of the day, I'm looking for recommendation...

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aharper00 by Kilo Explorer
  • 13978 Views
  • 16 replies
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Z-Boot

Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...

tomcamish by Kilo Contributor
  • 2269 Views
  • 1 replies
  • 1 helpfuls

Resolved! Display Maximum Value Between 2 Fields

Hi,I am trying to create a script where the field displays the maximum value of 2 fields. So for example in Excel we would put in something like =MAX(D3:E3).So in the below example Impact (Monetary) and Impact (Reputation) are both drop downs with a ...

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Normal garbage collection trend?

Hello, While reading logs this morning I decided to view the garbage collection activity on our production instance. While reading up on how to decipher it, I noticed that our trended activity closely matches that of the example of problematic usage ...

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tpritch by Mega Contributor
  • 2140 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add text to a Record Producer without using More Information

Is there a way to add general Text to a Record Producer, after the label and before the field box?I do not want to use the "More Information" drop-down help text, since that requires the user to click the box to see the text. I just need a line of te...

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Katie A by Mega Guru
  • 1716 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reject action to set the change request back to draft (active)

Hi SNC,A question about approvals on the change request table. So I have a workflow on the change request table, which uses the group approval workflow actions. The way it works OOTB, when you click Reject as a UI action (which is on the sysapprover_...

mitzaka by Mega Guru
  • 4081 Views
  • 2 replies
  • 0 helpfuls