ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Decimal places in the Currency type field

I am trying to reduce the number of decimal places for a field of type 'currency' to 0 so that there are no decimal values and can't figure out a way to do so. I've tried searching for a 'scale' attribute and found none. Also, I don't see a max lengt...

jatinrajpal by Kilo Explorer
  • 2273 Views
  • 2 replies
  • 0 helpfuls

Resolved! Bar Chart hide 0 bar

Hi all,We have a report like attached, there are some bar with 0 items. Can we just simple hide those 0 items bars and not showing them in the bar chart?Thank you.Best Regards,Joanne

joanneyeung by Kilo Explorer
  • 1991 Views
  • 5 replies
  • 0 helpfuls

Resolved! choice table on a custom table

Hi guys !  I'm facing an issue today with choice list   :I plan to use a choice list with the choice table field and a ref qual for filtering infos.but the table I need to use in the "choice table" field of the dictionnary attribute is a custom one ...

rems by Mega Expert
  • 3414 Views
  • 5 replies
  • 1 helpfuls

Resolved! Project baseline - is there a way to schedule a baseline?

Hi,I have been asked if there is a way to schedule (or an automatic procedure) a baseline in the project related lists?I was thinking a kind of any specified date or time to have a 'snapshot' of the project tasks state and actual dates and progress.I...

skendy by Tera Expert
  • 3688 Views
  • 21 replies
  • 0 helpfuls

How to apply flash for mandatory fields?

Hi,function onSubmit() {     var fieldCheck = g_form.getValue('u_yes');     if (fieldCheck=='false') {             g_form.setMandatory('u_yes', true);     alert('The top five fields in this form are mandatory');     g_form.getControl('yes').focus(...

bharu by Kilo Expert
  • 3716 Views
  • 6 replies
  • 0 helpfuls

Assignment rules on update

Hi GuysSimple question.I used assignments rules to populate assignment groups based on the categories selected on the incident form, what is the chances I can get them to run again if a ITIL user change the categories again?

Rudi2 by Giga Guru
  • 1786 Views
  • 3 replies
  • 0 helpfuls

Dashboard / Reporting on Pending Approvals

Has anyone created dashboard that shows the age of pending approvals?  For instance, a dashboard that shows outstanding approvals for 2/3.5/5 days along with the Approval type (Change, Requested Item, etc).  Right now, we just have a report that sh...

rsanon by Tera Contributor
  • 2717 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Items Ownership

Hello,I am the Request fulfillment Manager and am working to get a grasp of what we have.   I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles.     I am not seeing an existing field to use.   I am...

szelaya by Kilo Explorer
  • 4735 Views
  • 2 replies
  • 0 helpfuls

How can I change the incident state?

Hi all,  I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1.  Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the sys...

Incident state.png Incident state - Choices List.png Incident state - Different List.png
edwong by Kilo Explorer
  • 7712 Views
  • 9 replies
  • 0 helpfuls

Resolved! Email Client Template - Outgoing email display name (Custom)

Hello,Help. Looking to set the Reply to field in an Email Client Template based on a Company. For example:Table: IncidentCondition: Company is ABCReply to: ABC SupportAlthough, I am able to put "ABC Support" in the template, when I receive the email,...

Desmo by Mega Guru
  • 2681 Views
  • 3 replies
  • 0 helpfuls

Resolved! Company Table

Hi AllCan core_company table be extended? Its doesn't show up in the list.I don't want to touch base table, and I need to add some new fields, so would want to create new company table and extend core_company.Is this possible?ThanksHardy

snow_hard252 by Kilo Contributor
  • 11157 Views
  • 4 replies
  • 2 helpfuls

Offline content from Knowledge Base in Servicenow

Hi ServicenowIn our Situation Management department at Arla Foods we strive to have 24/7 access to our knowledge. To be sure to have this, it is a big wish for us to have an offline edition of our knowledge base from ServiceNow. Is there an easy way ...

Jacob27 by Tera Contributor
  • 1894 Views
  • 3 replies
  • 4 helpfuls