How to minimise sections within Agent Workspace by default

[ToniOxley]

Good Morning, Please can someone advise, within the Agent workspace incident view we would like a few sections auto minimised as they are not always used and just an extra step in workspace agent for the SD member to fill out/scroll through.

Can you please advise if this is do-able and if so, how?

Thank you - really appreciate some help with this.

[Willem]

You are right. I was replying with duplicate link.

As that is in the link to the ServiceNow Docs, if you feel you followed all the steps and it is not working, please contact ServiceNow as that is the official documentation and should work as described.

[TT3]

This is a correct answer.

[Willem]

Hi Toni,

You can customize the Angular template.

To do so, switch to the "Knowledge Management - Service Portal" - application:

Then go to:

yourinstance.service-now.com/nav_to.do?uri=sp_ng_template.do?sys_id=e215143f53330300cc376512a2dc3414

And comment out or remove this line:

Here I show you how to comment it out:

<!--button type="button" class="btn btn-default btn-pad" data-dismiss="modal" ng-click="c.closePopup()">{{data.messages.NO_THANKS}}</button-->

The result:

[Willem]

Hi @ToniOxley 

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark the answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem

[Sebas Di Loreto]

@ToniOxley 

I opened a case with ServiceNow since the documentation supplied has an error... it was missing a "ed": 

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workspace/concept/custo...

The right command you should use is:

function onLoad() {
g_aw.setSectionExpanded('notes', false);
g_aw.setSectionExpanded('related_records', false);
}

Please mark the answer as correct if it solves your question.