I'm looking for some help as I'm not a scripter.
We have request workflows that when rejected by the approver they close the RITM and request with State/Request State Closed Complete. We'd like them to change state to Closed Rejected (a new choice we created) of Closed Incomplete which is present out of the box.
I've checked the business rules as these override using a set values activity I added to the workflows to change states. There are several business rules which look like they might be involved one is Close Parent if Required.
Looking at the script it looks as though the only setting applied to request stage is Closed Complete:
closeParentIfRequired();
function closeParentIfRequired(){
// check to see if any of our peers are currently *not* closed
var gr = new GlideRecord('sc_req_item');
gr.addQuery('request', current.request);
gr.addQuery('stage', '!=', 'complete');
gr.addQuery('stage', '!=', 'Request Cancelled');
gr.query();
if (!gr.next()) {
// no peer task is currently open
var sc_request = new GlideRecord('sc_request');
sc_request.addQuery('sys_id', current.request);
sc_request.query();
sc_request.next();
gs.print("SC_REQUEST.STAGE = " + sc_request.stage + " INDEX = " + sc_request.stage.toString().indexOf('closed'));
if (sc_request.stage.toString().indexOf('closed') == -1) {
sc_request.stage = "closed_complete";
sc_request.comments.setJournalEntry("Request Automatically Closed as all Line Items were complete");
sc_request.update();
}
}
}
There is also another BR called Mark Request Closed:
if (current.request_state == "closed_complete" ||
current.request_state == "closed_incomplete" ||
current.request_state == 'closed_cancelled' ||
current.request_state == 'closed_rejected' ||
current.stage == "closed_complete" ||
current.stage == "closed_incomplete") {
current.active = false;
if (current.closed_by.nil())
current.closed_by = gs.getUserID();
if (current.closed_at.nil()) {
current.closed_at = gs.nowDateTime();
current.business_duration = gs.calDateDiff(current.opened_at.getDisplayValue(),current.closed_at.getDisplayValue(),false);
current.calendar_stc = gs.dateDiff(current.opened_at.getDisplayValue(),current.closed_at.getDisplayValue(),true);
}
if(current.state == 1) {
var state = current.request_state.indexOf('closed') == 0 ? current.request_state : current.stage;
switch(state + '') {
case 'closed_complete':
current.state = 3;
break;
default:
current.state = 4;
break;
}
}
}
So what I'm looking for help on is how to ensure that when an approver has rejected a request/RITM that this is reflected in the state/request state of both the Request and RITM.
