Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
I've developed a script to check if a planned start and end time coincide with a blackout schedule. The script retrieves the start and end dates of a change request from a GlideRecord and compares them against a schedule defined in another GlideRecor...
We need to create blackout schedules applied on different lists of application services. Each list could contains a large number or application services.For example, December Hollyday blackout schedule applied to applications services A, B & C... Sum...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
Hello Team, Scenario: There are parallel approvals one is user approval another is group approval,In user approval user as static called "A" personand same "A" person present in X group, group is dynamic based on the selection on the form Sometimes...
Have you thought of How the outside maintenance schedule field in change form works Please have a look at the below post to understand how the OMS field works. We have a table called "Maintenance Schedules" https://<instance>.service-now.com/cmn...
Morning! I am looking to generate tasks based on selection of values from a list collector that I have added to a catalog item. I.E.> if multiple values are selected, generate tasks out to those teams Selections == Workday;OKTA;Sailpoint Workday > ...
Hello, How can I modify the 'Global' attribute from 'false' to 'true' for all variables within each catalog item? I have more than 40 catalog items, and I need to change the 'Global' value for all their variables.
Hello!We have added a variable on the sc_req_item table which is a URL Link. The function of this variable is to store ANY url's submitted by the users. We also added this variable on the Standard Ticket Configuration for RITM tickets but right now ...
We are trying to switch over to Flow Designer usage from Workflow Editor. With Workflow Editor, we would create somewhat simple workflows that will Set Values on RITM, created SCTASKs on the RITM, and maybe send notification - these are added into th...
When using this code to link the record ${URI_REF} for an email about question/answer or KB article, it links to the RAW record and not the KB interface the users are familiar with, how can we link it directly into the KB interface?
hi experts. i have created a Rest message template. i was wondering how can i create a button on the incident form that will take the serial number of the machine and open a form to intake some of the values for the rest message and submit to Dell u...
Hi Team, could you please assist here:If the 'requested for' and 'site owner' variable's values don't match, then display a mandatory upload button with 'xyz' text?here both the variables refers to user table. Thanks
Hi all, I want to know that whether there is any way through which we can show email address of the user in the list collector field on record producer instead of just name. For ex- I want to show Kiel Mubrach (kiel.mubrach@company.com) instead of j...
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