Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to modify the subject line of Notification ? Where exactly to write the mail script for subject line as I want to change the subject line on basis of a field present on another table

Servicenow12
Tera Contributor

How to modify the subject line of Notification ?  I want to change  the subject line on basis of a field present on another table .

I referred the post below but not getting where exactly to call it 

https://community.servicenow.com/community?id=community_question&sys_id=4e1303e1dbd8dbc01dcaf3231f961966

Please see below screenshot I want the account field from 'x_nps_billing_table' to be copied to the subject line of notification.

Where exactly i have to mention the mail script in notification ??

Can somebody help with an example ???

Also please check the below script and suggest if something missed.


find_real_file.png

6 REPLIES 6

Saurav11
Kilo Patron
Kilo Patron

Hello

You habe to use the beliw syntax

email.setSubject(+ gr.u_account); instead of template.print

Please mark answer correct/helpful based on impact

But where i should call it in notification ? whats the syntax ?

To call it, In the message html right the below syntax

${mail_script:mailscriptname}

Please mark answer correct/helpful based on impact

I have to call this to modify subject Line ....still i will use this syntax ?