How to modify the url address which is referring by {URI_REF}??

KM SN
Tera Expert

On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with   xdev.service-now.com but now the instance will starts with zdev.service-now.com how to modify this?

 

where this URI_REF is actually configured in ServiceNow?

3 REPLIES 3

Community Alums
Not applicable

Hi @KM SN ,

${URI_REF} is a variable\reference used in email notifications which will result in a records display value (IE Task number)  showing as a clickable link in the email message.

Please refer to this thread : https://www.servicenow.com/community/now-platform-forum/how-does-uri-and-uri-ref-works-in-servicenow...

 

No where it was useful at this moment please elaborate if possible. Thank you.

Mani A
Tera Guru

Please check your notification email template/email scripts where your old URL was included and change it to new one.