How to open Service Catalog for a new request in Agent Workspace?

[Joaquin Campos]

Dear community,

How to redirect to the Service Catalog when creating a new request from Agent Workspace?

I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other options:

But in order to configure it, I just need to enter the table:

So when I click on it, instead of opening the service catalog, it opens directly the request form:

I've already read this article to create a service request from different sources, and I've managed to create a request from an incident and it worked including the script in the article but what I want to do is to create a request itself without depending on any other record and I cannot enter any script in the new record menu item configuration.

Does anyone know if this is feasible and how I could do it?

Thank you in advance:

Joaquín

[sachin_namjoshi]

Opening service catalog from Agent work space is not yet supported on Madrid platform.

You will have to wait till Network or later release for this feature.

Regards,

Sachin

[sachin_namjoshi · Accepted solution]

Opening service catalog from Agent work space is not yet supported on Madrid platform.

You will have to wait till Newyour or later release for this feature.

Regards,

Sachin

[Joaquin Campos]

Thanks Sachin,

Unfortunately that is what I was afraid of. It's dissaponting that Workspace is not 100% ready to cover customer needs. We're also experiencing issues with change requests so in our case only working fine for incidents which is not enough to provide a complete new UI to fulfillers.

I just hope that at least current documentation is updated to reflect these things to save time.

Regards:

Joaquín

[Tony Collins]

Are we saying that the online docs - https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/workspace/task/assign-... is not accurate?  i.e with the current version of Madrid this does not work?