Hello,We have a use case for a 24x5 (mostly) weekday SLA schedule, with the qualification that it needs to start at 6pm on a Sunday (when our internal support team coverage starts) and end at 6pm on Friday.I've tried a few different combinations of s...
Hello Experts, I have a request from a user to create an ACL that restricts who can write to the Scrum Role field on our Group Members table. Our customer would like to restrict write access to users:in the ITBM Administrators group ORhas the 'safe_s...
i used below code for avoiding duplicate asset tab with state is in-use, here instead of using gliderecord how can i user asynchronous glide ajax call, can anyone plerase rspond how can i user asynchronous glideajax call for below code function onSub...
1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.example: in incident the assignment group is change management, when i create a incident task th...
Hi ,I need to set short description with the help of reusable flow steps module.Short description should be in this format - CI | Country | Email. How Do I write script in the set short description field. Context - Have created one new catalog item ...
Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For e...
Hi All, I have a request,1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket...
The following fields are editable by the ITIL role in list view Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To
I am encountering an issue after submitting a form/catalog item request created from record producer, the state of the item is forced to "Closed Complete". I have verified that the default value for the state is correctly set to "Pending". I have als...
Hi, I am integration ServiceNow with Azure AD...In Spoke Action i find an Action called "Look Up Group List". What is the significance of this Action. In that Action "Directory Integration" is taken as input. What is Directory Integration?
A field should accept numbers between 1-100 including decimal. Can anyone share the regular expression for this
Hi Team, I have a requirement where I need to add no.of days to approved date excluding weekends and show the same on a date field. For this I'm trying below background script but it is not going inside " if " after for loop. Let me know if any mis...
I am having some issues getting date calculations and lookups to work as expected in Flow Designer. I have a requirement to empty a users shopping cart (basket) if they have not checked out within a given number of days. I can do this quite simply in...
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