Our service desk uses "My Work" to manage their incidents and requests. They need to add two columns to the “Tasks” view for “My Work” (see attached screen shot). Can this be done? and if so how? “Affected user” (u_affected_user) (field) from the I...
I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...
Hi, I always get confused with this property glide.ts.max_wildcard_expansion and what it does?Can someone please explain it?Any help will be appreciated. Thanks and Regards, Vasu
Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...
User has board member access but still getting below error when trying to open the board (board is visible but getting error while trying to access it). Board has been created for Ticket table. Also, please suggest 1.Any role if user should able to c...
Hi All, The requirement is to calculate the duration between Incident Creation time to Resolver Group Assignment time. Could you please assist how to do this. We need to create a metric for each incident. Eg: Inc000001 Created and Assigned to SD -> ...
How to restrict email notifications for one particular group When it was mentioned in CC/BCC in ITSM.
Hi, we have field 'SLA due' on the incident and the requested item forms in Agent Workspace and there is a message "Field type due_date is not supported." under these fields: But it seems that this field is working. Do you know what this means or h...
Hello all, How we can make the text as BOLD in ShowFieldMessage. We can able to make text as bold in addInfoMessage. But need to make text as bold in ShowFieldMessage Can we do this? Thanks in advance
If multiple CIs are related to one incident, how can I enter multiple CIs in the field of Configuration item? Please tell me if there is a good way.
I have a field 'Action on Accounts' - has 3 options: Create / Modify / Delete. Condition requested by the customer is If option Create/Delete display field 1, field 2, field 3 .... If user selects the Modify option, the field 1, field 2, field 3 sho...
I have been asked to setup an external users, a vendor, to work on Incidents in our servicenow instance. We only want them to see Incidents assigned to them and no others. Is there a way to do that?
Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.
How to set URL for each domain in domain separation? Thank you, Arkesh