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Resolved! UI Policy Not Working on Existing Records

I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...

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ddiroma by Mega Expert
  • 3976 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to populate Requestor Details in variables of MRVS?

Hi All, Hope everyone is doing good. I am working on a catalog form with Variables, Name (reference to User table), Department, Work Location, Telephone, Email. When value changes in Name variable, all the other variables get populated automatically ...

rkreddy by Giga Expert
  • 10312 Views
  • 58 replies
  • 0 helpfuls

Make text in Bold in show field mesage

Hello all,   How we can make the text as BOLD in ShowFieldMessage. We can able to make text as bold in addInfoMessage. But need to make text as bold in ShowFieldMessage   Can we do this?   Thanks in advance

n_16 by Tera Contributor
  • 1933 Views
  • 2 replies
  • 0 helpfuls

How to remove duplicate tickets

Hi, My requirement is If 2 incidents tickets are submitted within 10 minutes with the came caller and same short description then mark the 2nd created as duplicate, then change the summary to "duplicate" and close/cancel the change.

Akhil Maan1 by Tera Contributor
  • 2180 Views
  • 3 replies
  • 0 helpfuls