PagerDuty integration (creation an incident from Snow to PagerDuty)
How can I create an incident from Snow to PagerDuty.
Forum Posts
ADD Label /Instruction type field on incident form
Hello All,We want to add a label/instruction type field on the incident form we have tried with annotation but the annotations are not visible on the portal view.Any guidance or tips would be greatly appreciated!Thank you.
How to show catalog items on portal based on User Criteria applied.
Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...
Resolved! check if the group has the role contained in a list collector field
Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...
Resolved! Change the state from pending to work in progress if customer update the ticket
Change the Status from Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)Thank you !!
Resolved! How to get the count of RITM records on a single request using the business rule running on RITM
Hi All,I have a requirement where I have to get the count of RITM records tagged to the request of a particular RITM as the business rule in running on the RITM table, I tried the below thing but it doesn't seem to work, is there any other way I can...
How to place a curser on the required fields when the new form loads
I have a field called "type" on engagement form.When we try to create a new engagement using new button , when the new form opens my curser need to be on the type field.
Hide portal pages for specific user
Hi experts,can we hide portals pages/widgets for specific users or roles? We need to show only Requests page to users and hide everything else. How can we achieve this?
How to auto populate date fields in Agent Workspace
I've created UI Policies, Client Scripts, and Business Rules to auto populate date fields in Agent Workspace and none of them are working. HELP! In each of the methods above, I've primarily tried (as an example):var today_date = new Date(); var today...
Dot walk from a sys_user to HR profile
Hi,I am tasked to create a report and in that I will need to get "Assigned to" person's last work day which is only visible on HR Profile. However this cannot be dotwalked. Can you please advise how I can do this? Thanks! Screenshot show sys_user tab...
Resolved! How to convert Microsoft JSON Date(1641618000000) to ServiceNow format(2022-08-31)
I am getting date field values from 3rd party App through REST call in Microsoft Date format as shown below and I want to convert it into YYYY-MM-DD or any other servicenow format. renewdate: 1641618000000@asifnoor @Chandu12 @Ankur Bawiskar
Resolved! By using fix script we need add roles to the groups .
Hi My requirement is to add one role to particular groups by using fix script. There are some filter conditions while querying the group table , below are the filter conditions Group should be active, group should be itil, and group should be non w...
Resolved! How to add select box in the widget in service portal
Hi All, I have requirement to add dropdown in the widget. When we type name or any other fields of the spm_service_portfolio table, list of all the related records will show in the dropdown and after selecting anyone option, in another widget all the...
Resolved! Auto populate watchlist
Hi guys,I got two variables in service catalog,incident created: ref typewatchlist: list collectorI want to autopopulate the watchlist based on the incident record that i choose. Can i get some hints or sol for thisthank you
Resolved! Configure OLA
Configure an OLA for incident Assignment Configure an OLA for Incident Assignment. Goal time will vary according to Priority. OLA will stop when Incident status will move from Assigned to In-Progress. Paused Condition Pending with Customer/Pending wi...
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