To create a Approve and reject links in email
Wanted to create a Approve and reject links in email. When a user/ manager who doesnt have approval license can directly click on that link to either approve or reject.
Forum Posts
Resolved! How to change the banner logo in next experience ui
Hi All,I tried changing the banner logo with the help of this link. But the modified logo have not updated.Will it take time..? I did cache.do, re-logged in to the instance but nothing works.What could be the reason? Regards,Sri
Resolved! Client Script - Highlight Config Item
Hi All. I am trying to highlight the configuration item within the INC form utilising the VIP code from OOTB adjusted to what I need but to no avail. I need this very simple, if CI is configured as Tier 1 then highlight it in red when selected in IN...
Resolved! Field Mappings are not working for Robust Transform Maps
Hi All,I am trying to configure Robust transform in SCCM Service graph connector. All records are getting inserted But individual fields of the records like last login user are not getting populated. For example: If delete a ci record and reprocess t...
how to track incidents that changes state directly from new to resolved?
Hello Everyone, Could anyone suggest me how to track incidents that changes state directly from new to resolved? Thanks in advance!
Servicenow Integration with third party tools.
Hi, I need some information about Servicenow integrations with below tools/applications:- 1. ARIS 2. MF TFS 3. Archer 4. CA Spectrum 5. CA Unicentral 6. CA Gaurdin 7. CA UIM 8. Elastic 9. Alcatel Call Center Query:- 1. If anyone has worked on such ...
SLA not being created for specific record types by non-admin users
Hi all, This is a bit of an odd case, I am using an instance that is using the incident, RITM, change request and problem records and SLA definitions were created for all of them. Whenever a user with admin/sla_admin role creates a record that corres...
What is the Platform name for user table.
Hi , I am Preparing for the Servicenow Admin Certification and got one Question .Please help me with the correct answer. What is the Platform name for user table. u_users sys_users x_users sys_user Thanks in Advance.
Agent Client Collector - Check failed to run
Error - Check failed to run. Response code: 3 check command denied by the agent allow listThis is not a custom check. This check(os.windows.check-system-process) came with ACC-Monitoring as part of the policy - Windows OS Events. I tried the troubles...
how can sum of two variables and populate in third one on catalog form?
Hi team, There are three fields total amount, P.Amount, and L.Amount. here total amount = P.Amount + L.Amount.All fields accept number values on the catalog form, I want if the value gets a change of any variables (P.Amount + L.Amount) the total amou...
Service portal- convert json array into excel file and download it
Hi All, Can you please help me in resolving the issue on how to convert the json response into excel file and make it downloadable?? Regards, Shalani Rajendran
Service Catalog: Hidden Checkboxes on catalog Item form are visible in Approval Summarizer
Hi All,I am working on building a Catalog item where I have a Checkbox Variable that becomes visible on certain conditions.Suppose , I have selected a condition where this checkbox shall be invisible . and I submit the Order . It goes to Approval Req...
Resolved! Is the Service Operation Workspace part of ITSM or ITSM pro?
As per title, do you need ITSM Pro to have the Service Operation Workspace?
Announcements
Hi Team, The issues around formatting when posting Announcements, it loses all formatting and puts the wording as one paragraph and loses any URL hyperlinks etc. Is this fixed under any upgrade?Eg : below announcements lose Paragraph format, "Thank...
Mass download attachments from table?
I'm trying to export all attachments in a table in a recognisable format that can identify which ticket number the attachment is from i.e. folder / zip name ticket number and inside having the various attachments. What is the quickest / easiest way t...
