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Resolved! Email Notification Issue

I have some users that are not getting any email notifications i.e. open incident, approvals, etc... When I go into one of the notifications and click "preview notification," their name is crossed out in red and it states: "excluded recipients becaus...

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Beto by Mega Guru
  • 8916 Views
  • 8 replies
  • 17 helpfuls

Remove Pencil And cross icons from MRVS

Hi All,We have a requirement to populate affected users asset details in MRVS. And we don't want to give them option to delete or edit asset details. I was able to hide Add and Remove all Buttons but unable to hide Pencil and Cross icons.I already re...

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Community Alums by Community Alums  
  • 1039 Views
  • 3 replies
  • 0 helpfuls

レコードの自動採番について

■テーブルA taskテーブルを継承し、プリフィックス(PREFIXA)を設定 既にPREFIXA001のレコードが存在 ■テーブルB taskテーブルを継承し、プリフィックスは未設定(TASK)※taskテーブルのデフォルト 上記の状態で、テーブルBの新規レコードを作成した際に、テーブルAのレコードに対して連番(PREFIXA002)を取得して、テーブルBのレコード番号として自動採番することは可能でしょうか。可能である場合、その取得方法(スクリプト)を教えていただけますでしょうか。

Resolved! Remove next line from string

Hi All,  I want to remove everything after new line from custom field.  I am using This field transform script. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var event = GR...

Resolved! Sending survey link in notifications: need help

I want to include survey link in the incident closure notification. I built a survey and enabled public access so that i can include the survey url in the incident closure email to take surveys. This is the URL i need to include in the email: Click h...

Nowlearner by Kilo Guru
  • 3311 Views
  • 10 replies
  • 4 helpfuls

Resolved! Knowledge article link is not redirecting to SSO login

We have SSO set up on our instance.  When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow.  It does not redirect to the SSO sign in page.  W...

vinod18 by Tera Contributor
  • 1766 Views
  • 4 replies
  • 2 helpfuls

Add Additional Assignee to Incident Form

I have a user story that I am working on for a client with the following specifications. I know that the additional assignee field can be configured to the form using list layout (1), but could use some guidance for (2-5). Any tips/advice is apprecia...

davibow by Tera Contributor
  • 1790 Views
  • 1 replies
  • 1 helpfuls

Removing or disabling options from the state field list Option does not work

HelloI'm working on a Tokyo Version instance. I implemented the solution described on this link : https://servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-options/To my surprise the function disableOption and enabl...

Community Alums by Community Alums  
  • 842 Views
  • 4 replies
  • 2 helpfuls

Resolved! I want to edit the module field name

Hi,On the incident form, there is a module field and right clicked and selecting the configure Label there showing see the below screenshot.I changed the Application from Global to ActiveControl DevOps Integration application. And it was editable and...

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ak49 by Tera Contributor
  • 1049 Views
  • 4 replies
  • 1 helpfuls

Resolved! Auto populate user id when user name change the user name on field.

Have populating the username and Uid when user load the form, I need to clear the value when change the user name and auto populate the Uid value with respect to given user name. Have existing code onchange:function onChange(control, oldValue, newVal...

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Mad3 by Tera Expert
  • 1384 Views
  • 8 replies
  • 4 helpfuls

Unable to populate fields information using flow designer

Hi, We are using "Register a business application" flow designer and we have created additional fields on the record producer to populate into business application table. I am not able to insert and populate the new fields. All it is updating the fie...

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reddy8055 by Tera Contributor
  • 656 Views
  • 3 replies
  • 0 helpfuls