Resolved! Error while access Survey in Service Portal
We are getting the below error when trying to access survey in Service Portal. Can anyone help me on this.
Forum Posts
Resolved! How to combine to multiple email scripts on different tables as one email script ?
Hi everyone, How can we combine multiple email scripts as one email script for fetching data on email body for different tables.Scripts: var gr = new GlideRecord("cmdb_ci_business_app"); gr.addQuery('assigned_to.name', event.parm2); gr.query()...
Discovery Fundamentals On Demand Course Task assistance
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
How to restrict schedule job for triggering multiple times ?
Hi Everyone,how to restrict scheduled job for triggering multiple notifications when users inactive on two cmdb table, notification is triggering twice because users having records on both tables, it should need to triggering once if person is same.S...
How to reassign change ticket from one group to original requestor???
Hi All, If any one assign change ticket to service desk queue, if the issue not related to service desk queries. The change ticket should assign automatically to original User who created the Change?? Can any one guide me how to do this? Thanks,
Finding Duplicate Records in CMDB
Hi All, I have implemented script to find out the duplicate records with the help of serial number in background scripts. Please check the below script: gatherDupes(); function gatherDupes() {var gr = new GlideAggregate('cmdb_ci_computer');gr.addAggr...
Resolved! How can i add Map To Field Check Box in the Variable of Variable Set ?
How can i add Map To Field Check Box in the Variable of Variable Set ?
All Work Notes should be hidden when exporting a record
Hi Can anyone please help for the below query All Work Notes should be hidden when exporting a record Req: As a person who works with ISAs, DSAs, TPSRM, Scans, Issues, ARAs and Exceptions, I should be able to hide Work Notes from the exported docum...
Can we send notifications to Distributed list from ServiceNow? but those DL Mail was not there in servicenow..
Can we send notifications to Distributed list from ServiceNow? but those DL Mail was not there in servicenow.. In that DL we are having 30 people.. when the email got triggered to that DL then all the group members also needs to receive.. Note: I don...
Resolved! Comparing List Collector Values with another variable, if it matches show alert
Hi, Sorry it might be a noob question but I have catalog item that has a list collector (employee_current_roles) which auto-populates user's roles with all the roles user is member of, I have another variable (role) on the form that is reference fiel...
UI Policy not working when moved from DEV to TEST
Hi, I've created a UI Policy on a catalog item however when i've moved the update set from Dev to Test the UI policy has been created (looks identical) but isn't working. I've created a new update set in Dev - updated the Active / De Active / Active ...
Resolved! Technical error message on Virtual Agent for external user
Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...
Resolved! Create a Group from Catalog Item and assign couple of roles to the created group
I have created a Catalog item for Creating Agile groupsThe requirement is to create an Agile group and add members to it and also assign couple of roles once the group is created through the Catalog item. As of now I am able to create a group and bu...
Converting attachment to base64 in form or workflow.
Hi All, In the form i have a attachment field. once i added excel in that attachment field that excel stored in attachment table. how can i convert attachment in base64 format. is it possible to using business rule or workflow.
What CI class network security equipment listed under?
What CI class network security equipment listed under?
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