Forum Posts
Resolved! Request Stage not showing completed
Hi, When i submit a request in service catalog the request stage is not moving to complete after the request and request item is moved to closed complete. i have modified workflow and added run script for moving the stage to completed but still not w...
Resolved! Add users to Worknotes list
Hi, I want to add user ABCD to work notes list and E in watchlist for a request if assignment group is X or Y I'm using the below script current.watch_list="sysid of E".toString(); current.work_notes_list=="sysidA".toString()+","+"sysidB".toString()+...
Client script is not working for specific users
Hi Team, i have created customer changes record producer for change req mgmnt i have created a catalog client script to load put some values i have written alert to check that script is reachable or not i found issue with some users and a patter...
Resolved! Parent incident to be created for multiple child incidents on the click of a button.
Hi All, I have a requirement to create a parent incident on the basis of child incidents selected in the incident table by clicking a button in the banner with many to one relation(i.e. for multiple incidents selected one parent incident to be create...
Resolved! How to email only a new user added to the watchlist
Hi all, We have a notification set up to notify users that they have been added to the watchlist, which sends the to the watchlist group. However, when an additional user is added, it sends the notification to everyone on the watchlist, even if they ...
How to change state using Ui action ?
Hi All, I have Requirement , How change state value using UI action button . i have design workflow, in HR state If condition is there . Card is needed if its "Yes "state has to go amex Admin state value 6 its is "No" state has to go master adimin st...
Resolved! Hide Form Sections
Hi Team, I want to hide form sections based on the condition. we have created 2 form sections, both the form sections has certain fields, and fields with mandatory too. Now, when i try to hide the form section using g_form.setSectionDisplay('<form s...
Resolved! Can I hide a Section(tab) using a UI Policy?
I have a requirement to hide section without condition - can I achieve this through a UI policy? I tried this option no luck.. On the When to apply tab, add your conditions. On the Script tab, select "Run Scripts" then enter the following Execute if...
Resolved! Change the icon for knowledge articles in service portal search results
Change the icon for knowledge articles in service portal search results Hi All, I am trying to change the “knowledge” related icon as shown below in the service portal: How to change the search results: Means, I want to change th...
Resolved! In ServiceNow Ebonding how to update worknotes and state dynamically in incident
I am able to create an incident in one instance from another instance in ServiceNow. The issue is with dynamic update of STATE and WORKNOTES. I have create a scripted REST API in the target instance and when I use REST API explorer to update incident...
Change Model is not applying?
Hi everyone. So I'm trying to leverage the new Change flows in a mixed world where we still have workflows. In this case it's a good starting point for transitioning into that world. So, I've read up on it. The various plugins should be installed as ...
How to set choice values on form
Hi All, I have below business requirement In my catalog form i have two variables 1. Target number - which is reference to target table 2. Complaint - as select box(yes/no) if we select a target number in first variable as TGT1234(inside that " T...
Resolved! Allow user to select date if is more than 15minutes
I want to allow user to select date and time if is more than 15 minutes from current date and time. Below onChange client script I am not able to select previous date but I am able to select anytime after current time. I want to allow only to select ...
Resolved! How to generate a REQ, RITM and SCTask through flow designer
Hi, I need to create a Service Request record through a flow designer based on some trigger condition. Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request. I am only able to generate REQ through crea...