How to open Service Catalog for a new request in Agent Workspace?

[Joaquin Campos]

Dear community,

How to redirect to the Service Catalog when creating a new request from Agent Workspace?

I'm currently setting up Agent Workspace and I've already configured the new records in the menu, so now I can create a request among the other options:

But in order to configure it, I just need to enter the table:

So when I click on it, instead of opening the service catalog, it opens directly the request form:

I've already read this article to create a service request from different sources, and I've managed to create a request from an incident and it worked including the script in the article but what I want to do is to create a request itself without depending on any other record and I cannot enter any script in the new record menu item configuration.

Does anyone know if this is feasible and how I could do it?

Thank you in advance:

Joaquín

[Winston]

Did you only add it to the create access control? It's still not showing when I updated that access control but when I add Catalog_admin to a user they can view it.

[Joaquin Campos]

Hi Winston,

That's strange, my fulfillers can create as long as they have itil role configured in the ACL as shown in the previous screenshot. Maybe you have another custom ACL rule on sc_cat_item?

Just in case, our fulfillers do also have "agent_workspace_user" and "workspace_user" roles.

Regards:

Joaquín 

[Winston]

You were right the first time! I'm not sure if it took a bit for the Access Control to take affect or what not but it seems to be working now! Thank you