How to Override Default for Requested For Field

ajlabate · ‎10-08-2014

The Requested for field is always set to whoever is creating the request (the person presently logged in). I'm trying to make it something different and all my attempts have failed. Ultimately, I'd like it to be the name of the person that is entered into the Variable (Requested for). I checked the dictionary for the field and saw that it had a default value as javascript:gs.getUserID() I removed this default value but the field gets set anyway. I tried to set it in the beginning of the workflow with a Run Script activity to the variable entry submitted by the user but that does nothing. No matter what I do, the field is always set to the person entering the request. I need that person to be able to designate someone else as the requested for person. Any ideas?

This is the script in the workflow:

var reqRecord = current.request.getRefRecord();

reqRecord.requested_for = current.variable_pool.requested_for;

randrews · ‎10-09-2014

yes sir.. just replace the entire script with the below and it should work like magic.

___________________

function onChange(control, oldValue, newValue, isLoading) {

if (newValue){

var gr = new GlideRecord('sc_cart');

gr.addQuery('user', g_user.userID);

gr.query();

gr.next();

gr.requested_for = newValue;

gr.update();

}

View solution in original post

ajlabate · ‎10-09-2014

I did a little while ago and credited you with the correct answer. Thanks again.

ajlabate · ‎10-10-2014

Doug, I just found out that this process works for me but no one else. I'm guessing it is because I am an admin. When my itil users try this it does not update the table field. Any thoughts on why?

ajlabate · ‎10-09-2014

Mine are already created so I did the latter.

ajlabate · ‎10-09-2014

Steven, thank you for your responses. I got Doug's solution to work.

Kumar35 · ‎10-09-2014

I would use a before business rule as mentioned earlier on sc_req_item

this should solve the problem -

current.request.requested_for.setValue(current.variables.RequestedFor);

sc_cart.requested_for.setValue(current.variables.RequestedFor);