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Resolved! Images are not Visible in Knowledge Article Body

Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...

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sayan-ghosh by Tera Contributor
  • 2237 Views
  • 9 replies
  • 0 helpfuls

Remove duplicates from the string variable type.

There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...

Resolved! Encrypted field configiration

Hi,we have created encrypted field configuration on case table. Now we have one dropdown on attachment popup when we click on attachment icon as belowthere are 2 dropdowns values in it1)sn_employee.lega_name_for_employee_profile2)NoneBy default dropd...

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Vinay49 by Tera Expert
  • 668 Views
  • 6 replies
  • 1 helpfuls

survey

the task number is empty in the resolution survey report and other surveys.  This is after the survey is taken.

Bhavani1995 by Tera Contributor
  • 529 Views
  • 9 replies
  • 0 helpfuls

Resolved! default landing page

Some users want to land on the last viewed dashboard when they enter worker-UI (current functionality), some agents want to land on the CSM workspace homepage.Is there a way to setup for users to select the desired behavior. OR any ideas?Thanks in ad...

Vinay49 by Tera Expert
  • 321 Views
  • 1 replies
  • 0 helpfuls

Resolved! standard change template creation ATF

Hi @Brian Lancaster , I am trying to create a standard change template and i am facing some obstacles here. Kindly help. When looked at manual creation of template, we have short description, justification, blackout plan, risk and impact analysis etc...

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Resolved! In the workflow notification incident number is not coming

In the RITM Workflow by using create task activity, incident will be created. After that  dynamic incident number should be coming in the Workflow notification. I have tried using ${task.number} in the subject but it is not coming. Can anyone help me...

unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

SukanyaP by Tera Contributor
  • 1590 Views
  • 7 replies
  • 7 helpfuls