Survey: Trigger randomly at 100%
We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?
Forum Posts
Redirect to external link for catalog item in Genius result
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
Resolved! Create Incident with Powershell
I am looking for some advice on how to solve an issue I am having opening an incident using the REST API at /api/now/v1/table/incident. I have a PowerShell script that I am using to integrate with a monitoring source that will execute the script as a...
Need to update a field on approval table in every workflow and flow designer
Need to update a field on approval table in every workflow and flow designer. Could you please let me know any easy way for this.
Metri definition that tracks incidents resolved directly from an "On Hold" state.
Hi, Need some help. I created the metric and it triggers correctly, but it’s not calculating the duration, updating the end date, or setting calculation_complete to true. How can I configure this to work properly? Regards CarolMa
Is it possible to see any Catalog items a person approves?
Is it possible to see any Catalog items a person approves? For example: Abel Tutor. Which catalog items he is mentioned as a static approval?Do we need to check every table with static values? How we could identify it? What I am looking for is a way ...
Resolved! Default filter on reference field
Hi All, Is there any way to apply default filter on reference field so that user can click on search and new window pop-up with filter applied by default at first and if user does not satisfy with the records obtained then he can click on 'All'' to g...
Need help configuring responses for change management risk assessment questionnaire
I have risk assessment questionnaire for a client were some of the responses to some of the questions need to have the same weight or value, but as far as I can tell each response must have a unique integer in the value field. I tried using the norma...
Email's not getting triggered to user
Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...
Resolved! Scenario based and Theoretical interview questions for the ITSM Developer role - 3 year experience
Hi Team,I am preparing for the interview for the ITSM developer role. I have 3 year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank You.
Resolved! O Auth 2.0 is not retrieving token , it does from the Postman but not from ServiceNow
I am doing REST Outbound integration from ServiceNow to Manage engine Service Desk for that Manage engine support Server based O Auth 2.0. I have configured it at our and wrote a scheduled job to get the token but it is not retriving any token it giv...
Resolved! Do plugins automatically upgrade with ServiceNow version upgrade?
Hello all, My organization is going to be upgrading from Wash DC to Xanadu. I have identified a few plugins that are compatible with DC but not in Xanadu at their current version. Will the plugin versions be automatically updated with Xanadu upgrad...
Options not visibles
Hi everyone, On employee center, top banner being white is making the text hardly visible. How Can we restore that the darker color? Please see screenshot.
Resolved! How to configure the email script for RITM portal link on notifications
Hi Team, How to configure the email script for RITM portal link on notifications ? I have developed the email script its giving the correct RITM portal link but hyperlink just showing as RITM instead of RITM09107309 something like that below is my sc...
Resolved! for integration post method which bussiness rule used in servicenow
for the integration post method, which business rule is used in the servicenow async business rule or after business rule? why?
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