How to populate a hyperlink in comments using business rule.

[Shri8]

How to populate a hyperlink in comments using business rule.

https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.

[Saurav11 · Accepted solution]

Hello,

Please use the below code in after business rule:-

var url = '';
url = "[code]<a href='";
url += 'https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345';
url += "' target='_blank'>" + current.number + "</a>[/code]";

current.comments = url;

current.update();

Please mark answer correct/helpful based on Impact

[Shri8]

Hi Saurav,

Thank you. It worked.

[Shri8]

Could you please suggest if text can be added in place of current.number.

[Saurav11]

Yes you can add anything over there.