How to populate drop down values dependent on reference field value in service catalogs

[sony8]

I have below requirement for my service catalog variable.

Variable1 - reference from xyz table

Variable2 -dropdown

if Variable1 is abc {

show the below values from Variable2 dropdown

Choice value1

choice value2

}

Else{
show the below values from Variable2 dropdown

Choice value1

Choice value3

}

I want to show the values based on reference value selected and drop down changes accordingly.

I am new to build service catalog. Anyone have any idea regarding this please help me.

thanks in advance 

[Omkar Kadoli]

Hi @sony8 ,

I think you need to write "onChange" client Script for that dropdown particular catalog item variable ex.= "Variable2 -dropdown".

You can add your reference field name & dropdown list name and try it.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks, 

Omkar

[sony8]

@Omkar Kadoli  we will not use glideRecord on client script. So below will not work.

[Omkar Kadoli]

@sony8  Yes we cannot use GlideRecord on client script because its not best practice.

But  I try using Catalog client script And its working so you just try it your end if its not working then let me know.

[kmannem]

Hi Omkar,

I tried this on my end for the same scenario and whenever I test this on service portal, it says error in JS code. Any insights on this? Thanks!