how to populate of catalog item variable info to ritm short description when requesting catalog item

AJAYKUMAR G · ‎01-21-2025

Ankur Bawiskar · ‎01-21-2025

try this

current.short_description = 'Variable value is ' + current.variables.variableName;
current.setWorkflow(false); // to avoid triggering BR
current.update();

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Mark Manders · ‎01-21-2025

Use a flow. Get the variables you need and just set the short description on the 'create ritm' action.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

AJAYKUMAR G · ‎01-21-2025

no it is working.

Mark Manders · ‎01-21-2025

@AJAYKUMAR G wrote:
no it is working.

Do you mean 'now it is working' (for people looking for the same in the future, it may be helpful to share a screenshot of what you did) or did you mean 'no, it is not working' (and in that case please share what you did and what the results were)?

The 'no' and 'is working' kinda contradict within you reply.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Ankur Bawiskar · ‎01-21-2025

@AJAYKUMAR G

multiple ways to do this

1) Wokflow run script if you are using workflows

2) flow designer if you are using flow for your catalog item

3) after insert BR on RITM table

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader