how to populate of catalog item variable info to ritm short description when requesting catalog item

[AJAYKUMAR G]

how to populate of catalog item variable info to ritm short description when requesting catalog item

[AJAYKUMAR G]

after insert BR on RITM table provide script

[Ankur Bawiskar · Accepted solution]

@AJAYKUMAR G 

try this

current.short_description = 'Variable value is ' + current.variables.variableName;
current.setWorkflow(false); // to avoid triggering BR
current.update();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[surajnikam111]

Hi @AJAYKUMAR G ,

 You can use Get catalog variables action to update your RTIM short description.  Please see below SS.

Regards,

Suraj 

[Ankur Bawiskar]

@AJAYKUMAR G 

if you are using flow then check this link

Issue with setting short description with variables in flow designer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AparnaSahu]

Create a Business Rule

When to run - Before, Insert

In script section add-

var variables = current.variables.getElements();

var str = ''";

for (var i = 0; i < variables.length; i++) {

    var question = variables[i].getQuestion();

// identify any component that uses html tags and skip it if found

    if(question.getLabel().includes('<') || !question.getDisplayValue()){

        continue;

    }

    var variableLabel = question.getLabel();

    var variableValue = question.getDisplayValue();

    str = str + variableLabel + ' - ' + variableValue + '\n';

}

current.description = str;

Please mark helpful, if it works. Thanks!