How to populate the all variables of submitted catalog item in the notifications

[divyal09]

How can I populate all variables in the notification from the submitted catalog item. I tried updating it with email script but the variables are not getting populated.

[kkrushkov]

Hi, @divyal09 

Are you using a flow designer for that?

[divyal09]

No, I tried updating from workflow

[kkrushkov]

May I see your script, please?

[divyal09]

(function runMailScript(current, template, email, email_action, event) {

    // Add your code here

    template.print('Variable Summary: <br/>');

    var ritm = new GlideRecord('sc_req_item');

    ritm.get('request', current.request_item);

    var variables = ritm.variables.getElements();

    for (var i=0;i<variables.length;i++) {

        var question = variables[i].getQuestion();

        var label = question.getLabel();

        var value = question.getDisplayValue();

        if(label != ''){

            template.space(4);

            template.print('  ' + label + " = " + value + "<br/>");

        }

    }

})(current, template, email, email_action, event);