How to populate the current logged in user to caller field if no value present.

k chaitanya kum · ‎07-04-2018

smarti37 · ‎07-04-2018

Hello,

the initialization of the default value for the caller field auto populate the caller field when a new incident is inserted.

I assume that your use case is when an existing incident is existing and for an unknow reason, the caller field is empty ... That shouldn't happen if you set the caller field mandatory ...

To give you the technical answer, please find below the client script code :

function onLoad() {
	
	var userID = g_user.userID;
	
	if (g_form.getValue('caller_id') == '')
		g_form.setValue('caller_id', userID);
	
}

View solution in original post

Nouman Malik · ‎07-31-2023

Hi @k chaitanya kum ,

Create a Client Script, select type onLoad(), and Write a Script,

first, get the User Id then check if the Caller field is empty or not. if empty, set the UserId to the caller.

function onLoad(){
	var user_Id = g_user.userID;
	if(g_form.getValue('caller_id') == '' ){
		g_form.setValue('caller_id',user_Id);
	}
}