How to prevent users from disabling system notifications under Preferences->notifications

Venkat141 · ‎10-11-2023

Could anyone please help me how to send notifications to users even if system notification is disabled under user preferences in UTAH Version.

@Ankur Bawiskar

@Peter Bodelier

Peter Bodelier · ‎10-11-2023

What do you mean with if we disabled the system notifications ?

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Venkat141 · ‎10-11-2023

Peter Bodelier · ‎10-11-2023

Hi @Venkat141,

Try this:

Force a notification to be sent (servicenow.com)

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Vishal Birajdar · ‎10-11-2023

Hi @Venkat141

If Notification is disabled by particular user then email sent by instance will not be delivered.

It's better to ask them to enable , that's what I think is workaround.

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Dr Atul G- LNG · ‎10-11-2023

But why you want to force it to users. @Venkat141 It is user experience by forcing it you are making it bad.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************