email script notification

[Bhavani1995]

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var number = current.number;
    var rejectNotes = "";
    var short_desc = current.short_description;
    var article_link = gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=kb_knowledge.do?sys_id=" + current.sys_id;
    var author;
    var revisor = current.revised_by;
    if (revisor)
        author = revisor.first_name;
    else
        author = current.author.first_name;
    var lastComment, lastCommentLines;
    var approval = new GlideRecord("sysapproval_approver");
    approval.addQuery("document_id", current.sys_id);
    approval.addQuery("state", "rejected");
    approval.query();
    if (approval.next()) {
        lastComment = approval.comments.getJournalEntry(1);
        lastCommentLines = lastComment.split("\n");
        lastCommentLines.shift();
        rejectNotes = lastCommentLines.join('<br/>');
    }
    var emailContent = {};
    emailContent.templateContent =
        "Hi  " + author + ",<br/>" +
        "<br/>" +
        "<a href=" + article_link + ">" + number + "</a> is rejected.<br/>" +
        "<br/>" +
        "<b>Article Title</b>: " + short_desc + "<br/>" +
        "<br/>" +
        "<b>Rejection comments</b>: " + rejectNotes + "<br/>" +
        "<br/>" +
        "Please visit the article link if you want to revise the article.<br/>" +
        "<br/>";
    email.setSubject(number + " is rejected.");
    template.print(emailContent.templateContent);
})(current, template, email, email_action, event);
how to do changes in the email script so that sys_updated_by also receive the notification 
in the approval publish workflow in the create event param 1 is passed it is triggering to the author how to pass param 2 so that it should trigger to the sys_updated_by in the create event

[KrishnaMohan]

Hi @Bhavani1995 

1) how to do changes in the email script so that sys_updated_by also receive the notification 
As per docs.   you can use below below methods. 

email

EmailOutbound object Available methods: addAddress(String type, String address, String displayname): type can be cc or bcc. setFrom(String address): override the sender address. setReplyTo(String address): override the reply to address. setSubject(String subject): override the subject of the message. setBody(String message): override the body of the message. The email address that is passed by setFrom and setReplyTo needs to be in a valid form such as helpdesk@sn.com or Display Name <helpdesk@sn.com>. If the email address includes a 'Display Name', then that value overrides the instance's display name.

2) 

in the approval publish workflow in the create event param 1 is passed it is triggering to the author how to pass param 2 so that it should trigger to the sys_updated_by in the create event.

-you can pass param1 with comma separated user sys_ids (like author, updated ) 

Event parm 1 contains recipient	Select this check box if the event parameter 1 contains one or more email recipients (in a comma separated list). This field is visible only when theSend when field is set to Event is fired.
Event parm 2 contains recipient	Select this check box if the event parameter 2 contains one or more email recipients (in a comma separated list). This field is visible only when theSend when field is set to Event is fired.

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

[Bhavani1995]

Hi Krishna mohan

For sys_updated_by if we pass in the event param 1  will it trigger to the last updated user without doing any changes in the mail script 

[KrishnaMohan]

Yes, you have to pass comma separation sysids of both author and sys_updated_by.

ex: ”sys_id1,sys_id2”

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

[Ankur Bawiskar]

@Bhavani1995 

in the workflow itself where you are sending email ensure you pick the sys_updated_by, query sys_user and then include that as well in recipient list.

If my response helped please mark it correct and close the thread so that it benefits future readers.