How to pull Assign to and Work Notes in Incident Script?

[Beto]

I am trying to create a script for email notification but unable to get "assign to" and "work notes." Any help?

var gr = new GlideRecord("incident");  

    gr.addEncodedQuery("priorityIN1,2^stateIN8,1,2^ORresolved_atRELATIVEGE@hour@ago@12");

    gr.orderBy('sys_created_on');  

    gr.setLimit(20);  

    gr.query();  

    if (gr.getRowCount() > 0) {  

          template.print("<br/><b>Priority Tickets</b><br/>");  

          while (gr.next()) {  

                template.print(gr.getDisplayValue('sys_created_on') + " - <a href='" + baseUrl + gr.getLink() + "'>" + gr.getValue('number') + "</a> - " + "Prioirty: " + gr.getDisplayValue('priority') + " - " + "State: " + gr.getDisplayValue('state') + " <br/>" + "Short Description: " + gr.short_description + "<br/>" + gr.assign_to + gr.work_notes + "<br/><br/>");  

          }  

    }

[vinothkumar]

Hi Bryant,

If you assigned to field is not customized, then there might be a typo error. I checked in my instance for incident assigned to field and the name of the field was " assigned_to" and not gr.assign_to.

For getting the work notes, you have to use getJournalEntry() method. Check in wiki for more info on retrieving journal fields.

1. var notes = current.work_notes.getJournalEntry(-1);  
2. var na = notes.split("\n\n");       //stores each entry into an array of strings  
3. for (var i = 0; i < na.length; i++) {  
4.       gs.print(na[i]);  
5. }

[Beto]

Ah yes! It's "assigned_to"   was misspelled. Any I was able to modify both to:

gr.getDisplayValue('work_notes')

gr.getDisplayValue('assigned_to')

and now getting the results I need.

[vinothkumar]

Hi Bryant,

If I answered your query, could you please mark my answer as correct and resolve the thread