How to Reactivate User id If it is inactive??????

Divya K1
Tera Guru

‎02-25-2022 07:20 AM

Hi,

We have a rule to deactivate ids individuals are trying to use the "Add New User " (catalog item)  in Catalog to get themselves "reactivated".  This is an automated action orchestration and the system is closing the requested item stating that it has created the new id HOWEVER the user id cannot be used as its not setting active=true and locked out=false and password reset=false which is causing issues.

So, how to reactivate user id again. Can any one guide me on this???

Thanks,

 

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Divya K1
Tera Guru
In response to Sagar Agarwal

‎03-01-2022 09:47 AM

Hi Sagar,

Thanks for your reply,

actually in our instance, Used id and email address both are different email address. example user id will be userfirstnamelastname@xyz.com and email will be different userfirstnamelastname@abc.com

In catalog form we are using email ( variable) on the form. Can we enter user id in the email variable on catalog form and activate it?

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