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How to recover deleted KB article, with-out any other functional impact?

B Ashok
Tera Guru

One or our ITIL user deteled draft KB, I can see that KB article is in deleted records. we would like to restore that KB.

 

There is "undelete with related " option available, can we click on that, will there be any other impact ? Please help and confirm.

 

BAshok_0-1668610617620.png

 

Thanks

Ashok

 

2 REPLIES 2

Mike_R
Kilo Patron
Kilo Patron

No impact with undeleting.

 

If you want to be extra cautious, you can try in dev first (delete an article and then undelete)

 

 

I clicked on undelete i got the KB back but attachements were not recovered.  because there is "undelete record" ( Rome) it says only record will be restored. 

 

When I did same in test, attachements were recovered because there is "undelete with related" ( SanDiego)

 

Thanks

Ashok