We are on an unstable production instance with many issues. One of the issues I ran into is changing the approval status of a change request to Approved or Rejected based on individual approvers approving the change.How it should work (our weird brok...
Why do we need Windows Service account with Local Administrator rights on all Windows Servers?
Hi GuysI am having some problems with our workflow. If we approve at each level, the workflow works fine and goes through all the stages. However, if we reject at a approval level, it just stops. It should go to notification and then to end.I have ...
I have been trying to overcome a difficulty we have with our LDAP setup within Service Now.We currently have 4 domains being imported into the system. The current Query Field I have being used is by all 4 domains is sAMAccountName.We have duplicate s...
I have a iframe in the UI Page to bring the Incident list. How can i hide the nav header and breadcrumb in my iframe target list?
Does anybody knows how to change the default favicon (also called "shortcut icon") in Service-Now?
How can i use a onchange select dropdown for a table value in UI page and pick up the value which iam selecting and adding it into another glide for the query string?below script has ${gr.number} is the drop down value which iam able to get the value...
Dear All, I need help in creating a report with following criteria, People names who have worked on an incident irrespective of its current status. Example - An incident is created with a CI that is not part of my support group. Also, initially the i...
Hi All,I am using REST API, using client id and client secret i can get the access token using POST requestcurl -d "grant_type=password&client_id=xxxxx&client_secret=xxxxx&username=admin&password=xxxxx##" https://devxxxx.service-now.com/oauth_token.d...
We have reassignment count in the reports table that gives the number of times an incident or task is reassigned to various groups. How to track the groups names when an incident or request task hops from one assignment group to other in reports?
Hi Community!We are starting using Asset Management in here, and we want to use Product Catalog (Created from the product models).Here is the situation that we have:- Several models for one "kind" of equipment, for example:13-inch MacBook Pro (2011)1...
When I create a model, the model status is In Production. That's pretty straightforward. In the model lifecycle, it can become:1) End of sales from the vendor - no longer available for purchase2) End of support3) End of life (company decisi...
Hi,Does anyone have a suggestion as to how I can customize the state - field in incident? I want fo remove som states and add some others. A little research suggests that the best way is to add a custom state field, and then "map" the values from my ...
We're trying to track the specific work spaces. I.e, each office has multiple floors, and each floor has multiple work spaces.Users or CIs could then be assigned to a work space;Should each 'work space' be entered as an entry in the Location [cmn_loc...
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