After Business rule on the incident table running twice.Above is the Script causing an issue and below are the results. The result shows that it has two updates. Is there a way to make this not happen twice?
Hi All - Can someone explain how to link subcategories to a certain category in CHANGE? We created the new category called "Services" andwhen this is chosen we only want certain subcategories to be a choice, not all of them.
Hi, I wanted to ask what best practice is in the scenario below?My Incident table "default view" on the Form Design is used to handle all incidents logged via the SP portal and Service Desk.I have a secondary module under the Service Desk application...
I searched in the the documentation but not listed there.I searched in my instance, can't able to get correctly.
Hi Team,How can i listing the CAB member and change and/or delete and/or ADD a CAB Member.Regards.
Hi Gang, I have been trolling through community posts in regards to achieving this.I found one but it has not quite worked for me as it it is quite specific to the users needs.I need something a bit more generic to target a wider range of record typ...
We need to do a bi-directional integration between ServiceNow and HP Service Manager 9(SM 9) for incident management. Does any one have some information on the procedure to be followed? Which web service needs to be used? Also apart from incident fie...
Need help with adding a cancelled condition to an Approval User activity. I have the completed the following 3 steps but the workflow is not progressing to the Set Values activity even when the Approval User activity has a result of 'cancelled'.1. Cr...
Hello, We have an issue with the incidents view - default view. From where we can define a concrete view for all of the system users?
I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?Regards,Gokulraj S
Hi All,I have observed that Standard Changes do not have Copy Change button/ feature in Helsinki version.For Normal and Emergency Change, Copy change is available and works as expected.Can anyone please tell me why ServiceNow have not provided Copy c...
Hi,Any one pls tell me the difference between 'catalog task' and 'task' tables,is both are same?
We have an SOAP integration with the Service Catalog, but it is very complicated and I strongly suspect is not the correct way to do it.Basically what happens is that a SOAP message comes in and a transform map sets the fields for the Request. The re...
Hello,How to add related search result to catalog task form as we can see the related search result on incident form.I tried to add by going to form design of catalog task and added contextual search result(formatter) but it is not showing can any bo...
HI All,I have to hide a container in service catalog. I can hide the variables in service catalog but unable to hide the containers.Has anyone done this kind of requirement. I tried through UI policies. I have attached a sample for the same.Kind rega...
