Hi All,We have an issue where Acknowledgement emails between two Service Now instances are stuck in a loop creating duplicate INC records. I would like to prevent a few specific email addresses from creating a new INC. Assuming you would do this by a...
Hi Experts,We have a requirement to create an REQ -> RITM with Record Producer. But on the RITM form all record producer variables are not displaying. A;though variable editor is added to the form layout. Please suggest if it is feasible to have a re...
Use Case: When I click a button "Outlook" Client load and auto populate Variable fields from the form into the email body in Outlook.So I got the script to open outlook client.window.open('mailto:','email');I try capturing setting variables and input...
Hi,I have requirement on making a field mandatory for user if another filed (checkbox ) is marked. (Snap below). so if Downtime (Yes/No) box is checked, user has to fill in Risk and Impact analysis field (Mandatory).Please help.Thanks,Rajan Mehta
Hi,Is there a way to globally set the max character limit for single line text variables in catalog items? I realize I can set a character limit in each individual variable.And/or, is it possible to make the width of the single line text box wider/gr...
Hi,getEditableFields() is not working for reference field.Kindly help if I missing anything or I have to add anything.RegardsRajesh
Hello.Do you know anyway we can retrieve tables and columns metadata through the REST APIs? What we need is a list of existing tables and, for each table a list of columns with name and type.sys_dictionary table should contains information about the ...
hi, We are on Helsinki. We have a need of adding a tooltip to add over a checkbox field. (True/False), so when user hover over the text "Downtime(Yes/No)" , tooltip can guide the user what it means. Can someone please help how to achieve this?Thanks,...
I'm attempting to set the date and time for a field on a catalog item. I'm calling it a "Need by Date". The requirement is to default the date and time 1 day out, and set the time to 7:00:00 that day. Can someone help configure this? I'm using a Glid...
Hello Gurus!I want to avoid writing a client script for this, if possible!I inherited a 'u_event' table from Incident table and ended up with extra UI Actions that I dont want [example: The incident form has 'email', 'resolve incident', 'convert to s...
Hi, We need to call a SOAP web-service in servicenow by which we need to post some data. That SOAP web-service is using OAuth authentication. We need to pass Authentication type as Bearer. But we are not able to do that. Thanks,Akash Rajput
what is use of assessement admin
Hi,I want to be able to change the delete confirmation message when deleting records. I was able to do it in the form by changing the text from the messages table. But for the list choice "Delete", it still displays the default message "Delet...
hi We are on Helsinki. Can someone please help and show me how to add Not Equal to condition to REST API url? Please see the url below. And I want to filter out sys_class_name = Hyper-V Server from the result set. (i.e. sys_class_name =! 'Hyper-V Ser...
I want to configure two SLAs for target response time (The time from when an incident was created and is first responded to by a tech.)One for when the incident is created during business hours (8-5M/F) and another for outside of business hours.For e...
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