kepner tregoe
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
Forum Posts
I need a API to pull incidents between date range?
I need a API to pull incidents between date range?
Resolved! CHG: Where and how is text "Change is waiting for approval" set?
Hi guys On a change, when you press the "Request Approval" button, SN will move the CHG to State=Assess, and will show you a text in a blue box: "Change is waiting for approval". Where and how is this set... ? Is it possible to change i ...? Thanks ...
Resolved! SLA calculation on Service Now
Hi all, Please i have just finished defining my SLA metrics and targets. What I am confused about is how service now does the calculation. A P3 incident logged today 2018-04-10 at 11.00am with a 2 day SLA target will elapse 2018-04-17 14:03:12 (Actua...
Resolved! mass close incidents
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Resolved! SLA planned end date and actual time left incorrectly populated
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
Multiple RITMs for the same request
Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...
Resolved! Handling Close code and Close notes when resolving incidents
Close code and Close notes are mandatory when an incident is being resolved or closed. The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...
How to check whether the current user has particular role using that role's sysid?
Hi All, In ACL, how to check whether the logged in user has particular role? I know we can achieve it by using the method "hasRole".Example - gs.hasRole("RoleName"); But, I want to check it by comparing it with Role Sys Id. How to do that? Any Ideas?...
check if logged in user has end user role using client script
Hi Friends, Could someone please let me know, how can I check if logged in user has end user role using client script ? THank you. Rishi
Resolved! glide created record and store field value in workflow scratchpad
Hi All, How can we pass created record value into workflow scratch pad. I am creating a record via catalog item workflow script and once the record is created, number will be auto generated in table. I want to pass generated number into my same workf...
Resolved! How to know table name in client script?
I'd like to know the current table name in client script to determine whether it is the extended table. "current.getRecordClassName()" can't be used. Thanks.
Resolved! How to Change Button position & Color & Table lines to Options labels- in Portal
Hi Widget : Approval Info Can i able to change "Earlier Items" button position and Color to Yellow.....??? and add Table lines to Options labels
How to delete Cancelled Survey Instances?
Hi everyone,I have a scheduled job that looks for any survey instances older than 7 days and cancel them if they are in the status Ready to take. The Scheduled job script can be seen below. autoCancelassessments();function autoCancelassessments() { ...
Need to import Categories and Subcategories..
Hi Guys I have Category and Subcategories field in problem and Subcategories are dependent upon Categories..I need to import them to Change..How Can we do that and I want to know whether we can get Dependency.???
