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How to relate RITM to RITM (Not Parent - Child relationship)

Paolo2
Tera Contributor

‎10-07-2022 06:15 AM

Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For example, I relate RITM000002 to RITM000001, when I go to RITM000002 I can also see that it is related to RITM000001. Thank you in advance.

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6 REPLIES 6

ricker
Tera Guru

‎10-07-2022 08:07 AM

Sounds like you’re trying to replicate what SN already has…good luck

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Paolo2
Tera Contributor
In response to ricker

‎10-07-2022 08:14 AM - edited ‎10-07-2022 08:20 AM

IKR! 🙁 Unfortunately, client doesn't want to use it. So we are looking for another solution. 

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