How to relate RITM to RITM (Not Parent - Child relationship)
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10-07-2022 06:15 AM
Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For example, I relate RITM000002 to RITM000001, when I go to RITM000002 I can also see that it is related to RITM000001. Thank you in advance.
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10-07-2022 08:07 AM
Sounds like you’re trying to replicate what SN already has…good luck
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10-07-2022 08:14 AM - edited 10-07-2022 08:20 AM
IKR! 🙁 Unfortunately, client doesn't want to use it. So we are looking for another solution.