Round Robin method

[Vijaykumar K]

Hi All, 

I have a request,

1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket should assigned to B. 

2. To not assign ticket, there should be a check box, if it's true then engineer should exclude from this round robin method.

can you help me with script and work around on above points.

Thanks in advance

[Musab Rasheed]

Hello,

This will be implemented automatically if you are using Advance work assignment, If not try below method

https://www.servicenow.com/community/developer-forum/round-robin-auto-assignment-of-new-incidents-an...