Knowledge article state is active false after publishing it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 05:48 AM
Knowledge article is not going to an active state after publishing and getting approval from the required group.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 06:06 AM
Hi @Kishor O
Please check the Knowledge base , in knowledge base you will see the workflow .please check or share screen shot to help you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 06:14 AM
Hi @Kishor O ,
Please check the workflow as suggested by @Dr Atul G- LNG , also check the activity log of KB that which user is setting this active status false, a system or user ( may be approver user ) then correlate the workflow logic.
-Thanks,
AshishKMishra
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 06:32 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-18-2023 07:03 AM
We can't help with the diagram only, you should check the activity log and find the KB stage and active change sequence.
check if active =false changed before the stage= publish then check the workflow path where some script code written otherwise check the same in sub-workflow and End part.
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution