How to remove Request automatically approved for total price <= $1000 from Reqeust

AkashL722774083
Tera Contributor

Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this.  I have already tried deactivating a rule under system policy but it's not working. 

AkashL722774083_0-1754647166745.png

 

1 ACCEPTED SOLUTION

Hi @AkashL722774083 

You need to open the WF in the workflow editor:

 

DrAtulGLNG_0-1754649107013.png

 

Check out the workflow

then open Auto approve activity

and delete the set value

DrAtulGLNG_1-1754649179807.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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10 REPLIES 10

Hi @AkashL722774083 

You need to remove this:

 

DrAtulGLNG_0-1754648487739.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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There's no option to edit the condition, and the values also appear different compared to your screenshot. Am I looking at the wrong window?

AkashL722774083_0-1754648943563.png

 

Hi @AkashL722774083 

You need to open the WF in the workflow editor:

 

DrAtulGLNG_0-1754649107013.png

 

Check out the workflow

then open Auto approve activity

and delete the set value

DrAtulGLNG_1-1754649179807.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks a lot Atul. My issue is resolved

Hello @AkashL722774083 ,
Please checkout the workflow then you will able to edit the workflow, currently your workflow is published that's why you are not able to edit it

Please hit like and mark my response as correct if that helps