How to remove Resolve Button on Major Incident Workbench

[esebasti]

Hi there, does anyone know how to remove the resolve button from the Major Incident Module work bench? im having a heck of a time even finding where this button is defined.Looked into the Major incident UI Pages but did not have any luck. Any assistance would be greatly appreciated.

thanks

e

[esebasti]

I spoke with ServiceNow on this one and the Workbench UI is platform specific and is protected. You cannot configure it to remove the resolve button.

[soumyamitra]

We support limited customisation in the summary section. You can add content in the macro major_incident_wb_summary_custom_content.

What you are trying may be possible by a js or css override.

Thanks

Soumya

[s_28 · Accepted solution]

Hi esebasti,

I came across your query yesterday and yes it can be done if you change the "action name" in "Resolve" UI action on incident.

[esebasti]

Excellent thanks!