To create a schedule job that runs on every monday and trigger the reminder notification (TO Reminder notification) as -1 week from created - we should sent it to Tech owner,2 weeks from created - we should sent it to Tech owner,3 weeks from created...
Posting question test
Posting question test
Hi AllI remember there was a web-site where you can order Service-Now branded t-shirts, cups, etc... I could not find the link. Is it still alive? Can you share the link please?Regards,
Hello, I noticed that a record that was associated to a workflow was deleted some time ago. I can easily create the record again but it generates a new Sys iD. This record is tied to a catalog item workflow to process that used the records previous S...
I am trying to implement a feature for Service Offering. In the incident form, the assignment group should be automatically populated from the support group of the service offering. When the service offering is changed in an incident, it needs to che...
Hello, We want to create a 3 way comments sync.If the additional comments are updated on the REQ then they should be cascaded to RITM and the SCTASK.If the additional comments are updated on the RITM then they should be cascaded to REQ and the SCTASK...
Hello Team, I would like to know, is there any other recommended KPIs for Vendor Management apart from the out-of-the-box. It might differ from each customer but is there any common recommendation on KPIs for Vendor Management. Some OOB KPIs obser...
Hello All , I have an UI Action button which Generates Session Key from beyond this Works well on UI but not on SOW Workspace , I see in the script they used glide dialogue window but seems it is deprecated I tired with Glide Model but it is not work...
Hi,I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned...
I have looked high and low, searched the UI actions and the community. I am trying to locate where the search knowledge button can be modified. As it stands I believe in it's query it is filtering out expired articles. I have changed the global searc...
I am trying to update the field value in the table. Whenever I update the field value it is showing correctly in form view, but not displaying correctly in list view. It is showing previous value not correct update value. Please your inputs are much...
When new request is created it approval state is in approved instead of requested.When i create a new request it is showing the approval field is approved. I didn't changed anything yet.please help me on this. Thanks in advance ,Nandhini
Hi All,I'm trying to build Enhancement Requests Flow Designer process to trigger flow when record is created or updated and state is Open. I now need to set states for each Enhancement as follows: Set "Awaiting Info" - If Due date is past 10 days. S...
OOB on Knowledge base there is an option to attach workflows. But I dont want that workflow to run, instead want to make use of FLOWS. Is it possible?
