ATF Rest Outbound
Hi Team, Can someone please help me on this what are the process for the ATF Rest Outbound.
Forum Posts
Restrict Planned end date for 7 days from planned start date for Normal and Standard type of changes
Requirement:When the user enters the end_date, it should calculate the difference between the end_date and the start_date in real time, if the end_date is more than 7 days from the start_date, it will throw a field error message and doesn't let the u...
Email notification is not triggering to CC
Hi All, I am having a requirement to send the notification to contact person and cc to the manager.I have written an email script "cc_to_manager", (function runMailScript(current, template, email, email_action, event) { email.addAddress("cc", cu...
Resolved! When to use which audit type?
Hi all,I'm exploring the possibilities of the Compliance module. When creating Certification templates we have the 3 options for audit-types: Desired State, Architecture Compliance and (regular) compliance.I've read the wiki and the docs but can't fi...
Incident
Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.
Resolved! flow designer - How to use subflow inputs in subflow script
Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Dynamic CI Groups and Change Conflicts
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
How to put a 90 day marker on the drop down calendar to state what day is 90 days from today
Hi All, How can I put a 90 day marker on the drop down calendar to state what day is 90 days from the request date on a catalog item. So the calendar will show the 90th day or if it can state this somewhere Thanks H
How to add survey notification email into activity logs
I have created a survey for incident records it is triggering when an incident is resolved.Now the ask is survey email should be added to the incident record activiry stream how can I achieve that?
Convert Attachment as Binary files.
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
Create TimeCard from RITM
Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...
Creating page for external without header and footer and ACL control
Hi Guys, Am creating a ticketing system for external to create incident. I do understand that the best practice should have a CSM module to handle external, However, CSM module is not at the plan due to the budget at the moment. What we will do to ac...
Can the value if a list collector be used in a workflow switch activity
I have a request for add a list collector to the new hire form that will contain a list of applications. Based on which application is selected there will be separate task in the workflow. My question is, can the value from a List Collector be used w...
Cleaning up Dashboards - need help (delete a dashboard group)
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
Location value mapping
Hello comunity,The location mapped to user profile is not the same as that of record present in service now for that location code. Let me give you background----We have this okta integration in place with service now, but what is happening is.....in...
