ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

I want to hide the Option in my drop down field for Manager role ?

Hi Alll , I have a requirement where in my incident form ,I have field name as  Priority(dropdown field) with options P1 , P2, P3 , P4 . From the dropdown field - I want the option for P1 field to be visible only for the users with Manager role . How...

RRM1 by Tera Contributor
  • 201 Views
  • 2 replies
  • 0 helpfuls

Resolved! Remove Gap between Fields.

Hello everyone, I have a requirement I have a field "category" when form loads initially its value is "none" .so I am trying this scenario when category value changes to other ". I want to hide Description and short description fields. I have written...

Portal

Hi,I have a issue in portal where the content is duplicating twice we did find out the root cause its due to error in code.But this issue happened only in test and prod environment want to find out how this occurred but i am not able to find it. How ...

nehatabu by Tera Contributor
  • 285 Views
  • 3 replies
  • 0 helpfuls

Notify Requestor Prior

As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.I want to Notify the requestor 5 business days before the change is to be canceled. Thank y...

Inbound email reply

Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?

User_267 by Tera Contributor
  • 436 Views
  • 10 replies
  • 0 helpfuls

User time preference

Hi @all, I have a requirement to set the message to set the user time preference in the variable. In the planned start and end it need to be populate based on the user time. it need be checked current logged in user time. Catalog client script:functi...

nikhitha24_0-1706604597839.png
nikhitha24 by Tera Guru
  • 333 Views
  • 1 replies
  • 0 helpfuls

How-to-find all active flow on all inactive sc_req_item

I have inactive sc_request, sc_req_item, sc_task items with "active" flow in sc_req_item.When I performed data fix on sc_task or sc_req_item, the flow triggers to the next step and made the record active again.How could I find all flows on inactive r...

Kifrez by Kilo Guru
  • 424 Views
  • 1 replies
  • 1 helpfuls

Resolved! Custom groups on report results

I have a report that is getting the count of incidents resolved in a month and breaking them down in groups of date ranges. For example, Same Day, 2-5 days, 5-7 days, 1-2 weeks, etc. This is an old report that used the Business duration field for tra...

oldReport.png newReport.png
joxher by Tera Contributor
  • 955 Views
  • 1 replies
  • 2 helpfuls

Disable-Enable a Custom ServiceNow REST API Based Integration

Hi Team, We have couple of custom Integrations which are based on REST API.What we want to implement like we should have something in system which will enable us to simply disable the Integrations.exampleCreate a system property per Interface to enab...

aritratony by Tera Contributor
  • 543 Views
  • 1 replies
  • 0 helpfuls