How to remove the special instruction field from the order confirmation window

[Kvb Kiran]

I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the order confirmation window to show the "Request for" user?
And is there any way to know whether these special instructions field were/are being used anywhere in the platform?
I just want to know if someone is using that special instruction field, if not, then it should be removed.

Thank you.

[Ankur Bawiskar]

@Kvb Kiran 

if you plan to hide it for all catalog items in your instance then set this property "glide.sc.sp.twostep" as false

Hide order confirmation window(checkout) button from Service Portal Catalog item. 

if you want only Special Instructions to be hidden then you will have to clone 2 OOTB widgets and then make changes to it

see these links

Order Confirmation popup on cart v2 -how to edit 

How to edit Order Confirmation Widget for Service Portal 

How it works

-> whatever special instructions you set those get populated in REQ

-> this helps the agents to see any special instructions which end user added while requesting

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[Kvb Kiran]

Thanks a lot for your quick response.