How to remove Work note copied from Parent Incident from child incident work notes.

[JanhaviP]

I want only work note not "Work note copied from Parent Incident " this text. please suggest how to do this?

I wrote business rule and its working properly but I don't need that text.

[Sujatha V M]

@JanhaviP  The message "Work note copied from Parent Incident" is coming from the OOB Business rule "Update Child Incidents". 

In Business rule list, search as "Script contains Work note copied from Parent Incident" as below and set the BR to "false".

Note: Analyze the OOB BR, before inactivating it. Create custom business rule if really required to meet your needs. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Janhavi Pawar1]

@Sujatha V M  Thank you for your response. 

I wrote below mentioned BR for this requirement. still its not working. can you please check?

[Sujatha V M]

@JanhaviP @Janhavi Pawar1  I assume you want the Incident work notes to be cascaded to child work notes, please try the below,

Table : Incident
After : Update
Condition : Work notes changes

var gr = new GlideRecord('incident');
gr.addQuery('parent_incident', current.sys_id);
gr.query();
while(gr.next()){
gr.work_notes = current.work_notes.getJournalEntry(1);
gr.update();
}

Results :

Parent Incident :

 

 

Related records (child incident) :

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sujatha V M]

Please “Accept” it as a solution and mark this as helpful if this resolves your query.

Thanks,

Sujatha V.M.