in my incident form when state change to "On Hold" and On hold reason "Awaiting caller" the call back date should not be more than 3 days from current date

[Anjani Anand1]

Hi community,

In my incident form when the state is changed to "ON HOLD" and on hold reason "awaiting caller", then call back date should not exceed 3 days from the current date.

If the user fills in more then a three day error message should be popup.

also the same date should be added to email notification for user unformation.

[Ankur Bawiskar]

Hi,

you can use UI policy for this

What did you start with?

OR

you can also use onSubmit client script

UI Policy approach

regards
Ankur

[Anjani Anand1]

@Ankur Bawiskar 

i was thinking of Client script

[Ankur Bawiskar]

Check my above UI policy approach

You can do with client script based on change of callback date. but you would require scripting for that.

If something can be achieved without script prefer that

Regards
Ankur

[Anjani Anand1]

@Ankur Bawiskar  Please also let me know how can I use the same call back set value in my existing email notification which will trigger to user when state change?