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‎02-09-2017 04:40 AM
Hi All,
We are trying to replicate the native functionality of Knowledge articles, which will group the KB by categories.
You can find the similar functionality at <instance_name>.service-now.com/$knowledge.do
The same functionality has to be built in a widget and use that in the Service Portal, Kindly let me know if anybody achieved this.
Solved! Go to Solution.
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‎02-10-2017 04:25 AM
Actually the code will support any number of sub levels - I have never tried it with more than 3 levels though
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‎02-09-2017 07:01 AM
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‎02-10-2017 04:10 AM
Hi Lars,
Thanks for the info, I have an issue. Is it possible to go further down to get "sub sub categories".
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‎02-10-2017 04:22 AM
My widget supports three levels so that should not be a problem
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‎02-10-2017 04:25 AM
Actually the code will support any number of sub levels - I have never tried it with more than 3 levels though