How to reset SLA when Assignment group changed?

[Pavan Reddy1]

Hi ,

I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.

[Harsh Vardhan]

kindly refer the thread below. 

How to design to create new response SLA tasks every time the assignment group changes on incident.

[AbhishekGardade]

Hello Pavan,

You can use 'Reset Condition' option in SLA Definition for this purpose.

make sure the reset conditions are not conflicting OR duplicating with the start / pause / stop conditions.

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Mohammed Kemal · Accepted solution]

Hi Pavan -

Please have a look at this demo video SLA Reset Condition, SLA Reboot Condition on the Problem Form.

Please mark as Correct Answer and Helpful, if applicable.

Best,

Mokemal!

[Pavan Reddy1]

Thanks mokemal, Its working for me.