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10-26-2019 09:17 PM
Hi ,
I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.
Solved! Go to Solution.
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10-26-2019 10:51 PM
Hi Pavan -
Please have a look at this demo video SLA Reset Condition, SLA Reboot Condition on the Problem Form.
Please mark as Correct Answer and Helpful, if applicable.
Best,
Mokemal!
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10-26-2019 09:39 PM
kindly refer the thread below.
How to design to create new response SLA tasks every time the assignment group changes on incident.
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10-26-2019 10:00 PM
Hello Pavan,
You can use 'Reset Condition' option in SLA Definition for this purpose.
make sure the reset conditions are not conflicting OR duplicating with the start / pause / stop conditions.
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade
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10-26-2019 10:51 PM
Hi Pavan -
Please have a look at this demo video SLA Reset Condition, SLA Reboot Condition on the Problem Form.
Please mark as Correct Answer and Helpful, if applicable.
Best,
Mokemal!
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10-26-2019 11:22 PM
Thanks mokemal, Its working for me.
