Resolved! Customize form for each group
I want to set the items to be displayed by default in the incident for each belonging group, is it possible?
Forum Posts
Resolved! Look up user in Active Directory from Flow Designer
Hi all, we need to look up a user in Active Directory by their employee number attribute. What would be the best way to do this? For more info, this is what we've investigated so far:We can't use Azure because the users aren't in Azure at this point ...
Resolved! View How Often KB Article has been attached to Incident
Is there a way to view how many times a KB article has been attached to incidents?Thanks,AJ
Resolved! How can I change the color of the header and footer of a notification
Hi,My client wants to have the header and footer of his notifications filled up completely in Green. Does anyone know how to do that?
Resolved! Not able to add field on Form
Hello Team, When I open the Form to add the fields to view, then after dot walk the OOTB field is available to add but custom field on Computer form is not available to add. The field is not available in slush bucket.I can easily add the OOTB field ...
Service Catalog Masked variable Show/Hide button should visible after RITM status closed complete
Hello Experts, I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.This issue started with the Tokyo upgrade. Please note that SNOW admins still see t...
Workflow publish issue
Hi All, I am having an issue while publishing an workflow, It is showing an following error "This workflow contains 2 invalid subflow. Invalid subflow cause the main workflow to hang. Look at the referenced subflow and correct it's state. Subflow are...
Access Request using Catalog Builder and Employee Center
Hello, We are now using the Employee Center for our IT Portal and we are about to deploy Catalog Builder to ease the development of new items. In the past, I use to try to reduce the number of similar items. For example, I would try to create a si...
Resolved! How to add more fields on 'Standard Ticket Header' widget
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
Resolved! how auto populate assignment group on change task as same as change request ??
I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...
Resolved! How to create the advance user criteria ?
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...
Emailing On-Call Schedule To Other Groups
I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A. I also wa...
Popup Alert after login
Hi all, I thought this would be easy to do but apparently not. After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...
How to change the Default Label on VTB
Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step? Thanks.
Resolved! How to get the value of template value type field
Hi , As part of our requirement , need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...