Resolved! Task SLA breaches filtered by account
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
Forum Posts
how to generate a req,ritm and sc task via inbound email action
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Resolved! I Want to upload Excel file using UI action and then automatically run transform map. how it is done.
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
Resolved! Load data into table on UI action
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table
How can we Restrict duplicate Knowledge Article creation from Incident
Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
How to configure 'Stage' as 'Request Cancelled' and 'State' as cancelled using Flow Designer?
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
Flow Designer - sequential approvals bug?
Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...
Resolved! How to hide an option from a multiple choice variable in catalog item
I need to hide an option from a Multiple Choice variable based on another variable's value.I knowg_form.removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the...
Resolved! How to see which work item is impacting agent capacity
Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...
Variables not reflecting in SC task
Catalog item variables are not reflected after worknotes in the SC task
Unable to download attachments in workspace
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Resolved! Adding custom variable to email notification
I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...
Resolved! Create Change Using Model From Flow or Script
Hello! I'm currently working on an integration between ServiceNow and Jira, and one of the requirements is to create a Change Request using a Change Model from a Jira record. The challenge I've been running into is creating the Change and applying th...
How to find Who impersonated my ID
Hi, How do find out if someone has impersonated your ID and used it to make any changes to the records or scripts?
How to hide a field from all users in the list view?
Hi All, I want to hide a field from all users in the list view. How to achieve it? Thanks!