ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Execute script based on condition on another field

Hello friends, I am working on a script.My requirement is that  :1. when the is not selected then field should populate set of records.2. when the is selected then field should populate different set of records. How to achieve this.

Asmita7 by Tera Expert
  • 822 Views
  • 3 replies
  • 0 helpfuls

Query variables in incident

Hi All, A new field needs to be created on the incident table called as "Is the Incident Existing/New?" (Select box with Existing and New choices). This field needs to be filled automatically based on the below logic.1. The incident needs to be raise...

Nagashree5 by Tera Contributor
  • 506 Views
  • 4 replies
  • 0 helpfuls

Service Catalog - Available For criteria on custom table?

Hello!I have created a User Criteria with advanced script. The script filters records from a custom table and returns true or false value. I wanted to check if the user criteria works on custom tables to display or hide the catalog item for a user ba...

SNGuru9 by Tera Contributor
  • 324 Views
  • 3 replies
  • 0 helpfuls

Resolved! attaching kb to incident via rest api

attaching kb to incident via rest api.  i am able to create an incident using api but when closing i need to attach a default KB article to it.  any way to do it ? if the kb article gets v1 or v2 , how can i get the updated version in ? or i need to ...

chercm by Mega Sage
  • 762 Views
  • 8 replies
  • 0 helpfuls

Flow Designer query

How can i use flow designer to add a location prefix before the name of the logged in user ? For example, if a user is from India , the display should show "ind - Piyush" .

Community Alums by Community Alums  
  • 204 Views
  • 1 replies
  • 0 helpfuls

Variable attributes changes based on Choice field

Hi All, I have a field called choose ERP which has dropdowns as SAP and GEOS.There is another field called Entity Name which refers to a custom table. The custom table consists these columns that is Business, SAP and GEOS. The requirement is if the u...

Nagashree5 by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls

To make two fields dependent

Hi All,I have created two fields in two different tables,Ex: I have created group field that reference to 'sys_user_grmrmber' in Table 'A' and I created 'user' field that reference to sys_user in  Table 'B'. Now if I select group in Table 'A' the mem...

sidhu rs by Tera Contributor
  • 425 Views
  • 5 replies
  • 0 helpfuls

Robust Transform map

Hi all, We are in a process of implementing the robust tranform map to send the excel data into four different tables.In excel, we have four tabs, each tab contain one unique table data.But we have created a data source, in which we can only be able ...