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How to reset SLA when Assignment group changed?

Pavan Reddy1
Kilo Contributor

Hi ,

 

I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.

1 ACCEPTED SOLUTION

Mohammed Kemal
Tera Guru

Hi Pavan -

 

Please have a look at this demo video SLA Reset Condition, SLA Reboot Condition on the Problem Form.

Please mark as Correct Answer and Helpful, if applicable.

Best,

Mokemal!

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5 REPLIES 5

I am glad you found it helpful!