How to reset SLA when Assignment group changed?

Pavan Reddy1 · ‎10-26-2019

Hi ,

I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.

Mohammed Kemal · ‎10-26-2019

Hi Pavan -

Please have a look at this demo video SLA Reset Condition, SLA Reboot Condition on the Problem Form.

Please mark as Correct Answer and Helpful, if applicable.

Best,

Mokemal!

Mohammed Kemal · ‎10-26-2019

I am glad you found it helpful!