How to reset the sla once the end date is changed

[Community Alums]

I created an SLA depending on the end date, but once the end date is changed i want to reset the sla accordingly to the new end date. Can anyone please help with this?

[Thameem Ansari · Accepted solution]

Hi there.,

 in the SLA definition record. you have one tab called reset condition.

Using that you can achieve it.

Thi Enables you to define the conditions under which the running SLA will be completed and a new SLA will be attached. For a new SLA to be attached, the start condition must match.

Reset condition also helps to configure SLAs when the value of any specific field on the task record changes, changes to or changes from a specific value in the record. For example, the value of the Location field in the task record is 101 Broadway East, Seattle,WA. If you set the SLA reset condition as Location changes from 101 Broadway East, Seattle,WA, any change in the value of the Location field resets the SLA of the task record.

 Please refer the below screenshot for your reference

Please mark it as Correct/Helpful If my answer is helpful in any way,

Best regards,

Thameem

[shloke04]

Along with what has been mentioned above in the post is the right way to do this, just make sure to select the appropriate action as well what should happen to existing SLA which you are planning to Reset it.

You can cancel it or mark it as complete by selecting the option next to Reset condition field as shownbelow:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke