Hi, I am trying to add some extra features to our 'virtual agent chat header title' through css .I tried using the below script in the Theme record style sheet of portal.But I am unable to do the modifications. can any one suggest how can I achieve t...
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
Hi Everyone, Does anyone know if there is an easy option to match the view of MY tickets to the details under MyOpen Tickets on the Portal? See 2 attachments. I am able to configure My Open tickets by easily adding and removing fields but it seems un...
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
Hello everyone. In the company came this request. Knowing that the "duration" field calculates the TOTAL lifetime of a ticket, it's necessary to subtract the time in which a ticket is "on hold" from the total calculation of the duration field (cale...
when the Request itself is closed the RITM is still open and the only way to close it, is by deleting the RITM. Shouldn't the RITM's also close or change state from Open? It is confusing if you want to report on RITMs
Hello All, When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal. Below is what I get when I check th...
Hi Team, I am not able to export request details from RITM record page. Request details which are filled by end user and the form is created by us. When I export RITM as pdf I can see Notes, Additional comments, Main details but Request details are...
Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried t...
Hi all, We have a created a custom field (list type)named "Additional members". Logged in user need to select multiple users in that field so we selected the field type as list. Currently we are able to search users with name. Is there a way to sea...
I had added an URL field in form where users will give URL values as input ; and I want to validate that URL field that means if user enters URL consisting (https / www) it will take the value OR ELSE if user enters string or integer value in place o...
Hello Kindly help me to do this task scenario : I have a forum button on my table ,named as assigned to me . Whenever users clicks the button the current loggedin user should get populated on the field called "assigned to" and "assignment group" shou...
can any one help me? What are the limitations of Breakdown Source in PA
As a Change Process owner, I want any a filter to be used to include the following changes to be included in that CAB meeting's agenda. Normal Change - Change CAB date is the same as the CAB meeting date and the state is AUTHORIZEEmergency Change - C...
