ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Hide Shipping address filed

We need to hide the shipping address field from checkout page. We tried it by unchecking the checkbox present in Cart layout but through that shipping address is updated to read only but still visible to user. Please provide your suggestions that how...

How to create ACL on Extended fields

Hello All, I got a requirement to set one field on the form to readable state for specific user role on the child table , to create write acl on that particular field could see that the field is extended from parent table.   Ex: Child table : Workpla...

Ram141 by Tera Expert
  • 883 Views
  • 5 replies
  • 0 helpfuls

Resolved! Auto creation of Catalog tasks

Hi, I have a requirement to create catalog tasks based on a list collector variable i.e Requested for. I was successfully able to auto-create the catalog task after submitting the request. I followed the below reference-https://community.servicenow.c...

Adarsh T by Tera Contributor
  • 2104 Views
  • 12 replies
  • 1 helpfuls

Archive rule next run date not populating properly

Hello, I am using a archive rule for problem table which was scheduled for every Sunday. I saw a issue in last archive run on 05/08/2022. The next run date is not populate properly (it should be 05/15/2022). In last archive run the Record estimate co...

Resolved! Reference qualifier for active records

Hi, I have a variable the type is look up select box.Out of all records i need to seggregate only active records.How to acheive this by using reference qualifier?

Shaik22 by Tera Expert
  • 1208 Views
  • 9 replies
  • 1 helpfuls

Need to display link on change form

Hi Team, My requirement is to display a link on form so that user can click on that and it will redirect to another page. I tried with "url "field type and i have provided the link in default value which i need to show on form.but field is coming but...

find_real_file.png find_real_file.png

Resolved! I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed

I want to close all child incidents before closing parent incident, if any one child incident not closed the parent incident should not be closed should populate a error message I tried the code below but, If I try to close one child Incident parent ...

Vijay8 by Giga Contributor
  • 6485 Views
  • 27 replies
  • 3 helpfuls

Resolved! ACL for Contract managers to create/edit Vendor Tables

We changed the ACL for the Contract managers so they can Create/edit the Vendor tables, however they can not add the "Vendor Types" as a selection from the vendor form. The "Vendor Types" table says it's part of the Core_Company ACL but they receive ...

Mike296 by Tera Contributor
  • 1146 Views
  • 2 replies
  • 1 helpfuls

Copy Tabs to Other Dashboards

Hello ServiceNow Community,        Is it possible to copy tabs within a dashboard and add them to another dashboard rather than having to create the tab all over again from scratch?   Thank you!

bwalls by Tera Expert
  • 2905 Views
  • 8 replies
  • 3 helpfuls

Resolved! Predictive intelligence is not working

I have a very simple use case of predicting the category on a change form on the basis of short_description. It was working fine but suddenly I see no category being predicted. Error - - Malformed URL. Any quick help is appreciated.

find_real_file.png

How to create update set in customer service scope.

Hi,    How to create update set in customer service scope. I have to capture updates in update set and I need to create update set in customer service scope. I'm trying to create it but application field is read only.  Please help me with this.    Re...

Reprocessing email is not working

Hello All, I have issue in Reprocessing "Received Emails " , I was trying to Reprocess received email , I'm getting info message stating event has been created but it is not creating an entry in sys_emails table , can some help me what might be the i...