Hello, right now when I have an incident at "On hold' state (Awaiting for Caller), and the caller makes a comment on the ticket conversation, the incident remains at "On hold" state. How can I change the incident state to "In progress", once the user...
hi can anyone help me to create scheduled script for quarterly and yearly on last day of the month
Hi There, I want to add the choice Assess to state of emergency change type and want it to work exactly like that of Normal change type. Any leads? Thanks Twinkle
I have created a service catalog item which requires documents to be attached to the request before the request can be submitted. The team working with this request does not like the paperclip icon and they would like a "button" but in the middle of ...
Hello experts, Please I need your help, I need to create a notification to be sent to affected users from incident records related to a Problem record once it is closed. What I have seen in other questions related is the following: 1. Create an event...
Does anyone know what the intended purpose is for the work notes list on the incident form? It seems that this might be used for email notifications to listed users, as in, send an alert to the work notes list when a work note is posted. However, ...
Hello , I need to prepare a scripted metric for SC_task which says 1. The timer should work when the state is new or work in progress & if the state is updated to pending manually 2. The timer should not start when the state = 'pending" updated by ...
For some reason the form does not clear the values when I move from one value to another value under "Select Tools" - it only works when i clear that value. For example, if i go to choice 1 to choice 2 - some of my UI policies do not work and then th...
when we request for an item from serviceportal, it tooks long time to open and some variables are not appear after open that item
Hi, I was working in scoped application and i checked some script includes and scripted rest apis (neither inserted updated deleted nor executed anything) but when i checked my update set there was a entry named Cross Scope Privilege with operation a...
Hello Team, Can the user edit the report which is shared with him ,with a 'report_group' role? Thanks, msm.
Hello All, For one of the email notification configured in our instance, outbound email was not sent and sending was failed. with Error string 'Invalid Addresses' though I don't see any issue with email addresses. What can be the reason for this erro...
Hi, I have an Onsubmit client script that should check if for each rows, 1 variable: 'member_replacement' is not empty and all rows are filled in. How to achieve this? We are auto-populating the addtion of row and users need to update each row vari...
When i click on create release form context menu present on incident table, a Glidemodal pops up as seen below: As shown in yellow in the Glidemodal i need to click on submit button in the modal via a ATF test step...?How to achieve this? Any immedi...
Hi, In the application bar on the left-hand side, there is an option to view your history ( where you have recently been within the instance). An issue has come up and I need to be able to reset a users click history so they can no longer navigate b...
