In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have? It would also be cool if when ...
Hi All , How to trigger scheduled import set using business's rule when data source is loaded new attachment file.
I have created UI page to show Glide List field using below code : <g:macro_invoke macro= "lightweight_glide_list" id="change_subsystem" name="change_subsystem" control_name="myListCollector" reference="customer_contact" can_write="true" /> I am get...
Is there a way to OOB tell if an incident was created by a template?
We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...
I would like to use a multi-row variable set to display a list of users. I have one variable in the MRVS called “selected user” which is just a reference to the customer_contact table. I would like to know how we can apply a dynamic reference qualifi...
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Hi All, We were sending notifications to users when the agent add the comment on a specific SCTask but since comments from RITM were also copied onto the SCTask we don't want to send a notification on it. so for that, we need to check some keywor...
can I get workflow reverting to previous version?
Have create taxonomy layer and nodes in a portfolio, not able to add to a service portfolio and nodes
Task:Is to make override user preference and default field to readonly ,except for admin Role user we wrote client script to make readonly It is working only in shift Escalation set table (cmn_rota_escalation_set) But it is not working in front en...
Guidance content can be quite lengthy in advising colleagues how to complete quite extensive forms in the Service Catalog. We're also sticklers for accuracy and consistency and so I'm really keen that we use workflow features available in the Knowled...
Hi, i`m looking for a way to add a button to the attachment pane called Select all, we already have a download all button but i am not able to find hwo to add this select all button:
Auto update of state from Pending to Inprogress when user inputs are given As a user, I would like my request state to change from 'Pending' with reason 'awaiting caller' to 'Inprogress' when I add a commentso that fulfiller can continue to work on r...
Hi experts, We got a request from one of our clients to resolve all the tickets which are in state new with specific close codes and notes,also with work notes? also want to update some fields on incident form Before resolving he wants to assign all...
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