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Validate attachment befor submitting service request

Hello community leaders, We have requirement that, when we submit the request in xxxx catalog item, email approval attachment is mandatory from requestor manager. For this we have written on submit client script. It is working fine but if requestr at...

Vinay49 by Tera Expert
  • 838 Views
  • 2 replies
  • 0 helpfuls

Resolved! Update Set Issues

I'm trying to move some update sets and keep receiving errors.  Here's a list of the errors I'm receiving: On one that says "found a local update that is newer than this one" it has a different workflow name and that is the only difference, why wo...

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Linda_G by Kilo Sage
  • 1589 Views
  • 4 replies
  • 0 helpfuls

Default value as NONE for Catalog Item Variable

Hi Experts,   I have Multi Row Variable set which has one variable as 'group' which is referencing to sys_user_group table, now i want to display  "None " as default value. I have a created a None as record in sys_user_group table, can u suggest is t...

Gayathri5 by Tera Guru
  • 1634 Views
  • 2 replies
  • 0 helpfuls

Resolved! Annotation for each item under the select box

Hi, Is it possible to display an annotation for each value under the dropdown in the select box of catalog item? if not, what is the alternative for me to show some text if I select a particular value? Kindly help. Regards Suman P.

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How to change the background color(blue) of caller Id on incident form if user is terminated (terminate is a field on sys_user table). Configure style is not working on it as caller id is a reference field.

How to change the background color(blue) of caller Id on incident form if user is terminated (terminate is a field on sys_user table). Configure style is not working on it as caller id is a reference field. So the question is how to change a referenc...

Manju Rani by Kilo Explorer
  • 888 Views
  • 1 replies
  • 0 helpfuls

Copy data from String Field to HTMl with proper format

Hi All,   I have a String field , which has a defaut value as:- 1.Issue : abc 2.Business Impact : abc 3.Mitigation or actions taken : abc   on submit of this form, its get copied to a HTMl field, but the format is bit different like shown below. Is t...

Priya75 by Tera Contributor
  • 1514 Views
  • 7 replies
  • 0 helpfuls

Copy - Paste on additional comments

Hi! We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them. I, as ...

Paola2 by Tera Contributor
  • 1068 Views
  • 1 replies
  • 0 helpfuls

How to fetch related list record value from related list

Hi All, In a knowledge article form, there is a related list called "Blocks", Whenever the Knowledge blocks are added to the article body, It will added to the "Blocks" related list, so I need to fetch the knowledge blocks records from the "blocks" ....

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MS17 by Tera Contributor
  • 2874 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to fix consumers login issue - CSM

Hi all, Some one please suggest me solution for below issue.   importing consumer information into Consumers table [csm_consumer] using with ExcelSheet.   so we can track it in ServiceNow, but where you don't ever expect those users to log in to your...

Supriya25 by Tera Guru
  • 1328 Views
  • 4 replies
  • 0 helpfuls