Resolved! About Guest user
In Service-Now if we have to create ticket from inbound email for guest user, do we need to create the guest user explicitly in the system as I don't see any guest user in the user list. Please advice. Thanks in Advance
Forum Posts
Resolved! How to map a variable requested for to the RITM Field requested for
Hello everybody, I d like to know how to push the requested for variable on the sc_req_item.requested for field my requested for variable is in set variable I don't know if it can be trouble. I already searched in the community and it's not worki...
Resolved! Show field message function in Service Portal
I am using g_form.showFieldMsg option in client script to display a message below the field when the country field is selected as USA. It is working fine when i click try it at the item level but not in the Service Portal. Do we have to write any s...
Resolved! Popup alert in service portal
Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...
"Action not authorized" when requesting a Change
We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...
Risk Assessment need to display under change form like “TAB”
Hi Friends Risk Assessment need to display under change form like “TAB” below screen Note: Risk Assessment i don't want to under related link in the change form can anyone share idea?. advance thanks for help
Resolved! When "Source Task" will get populated in the Knowledge article
When "Source Task" will get populated in the Knowledge article?
Resolved! How can I hide an assignment group based on assignment group membership
Please bear with me, I'm a newbie and I have no idea where to even start of this. I have a specific assignment group that is only used by one group and the group should only be visible to only members of that specific group. The members of the group...
Resolved! How do I know current REQUEST number while Workflow is executing on sc_req_item table?
Hello We are on Jakarta. I have Workflow executing on Request Item. (sc_req_item) and is generating a REQ and RITM. I found out that current.number will give me RITM number. How can I find corresponding REQ number for the existing Workflow in ...
Order Guide Notification using variables from the Order Guide.
I have a request to add a "Requested For" field to an Order Guide, using a reference the sys_user table. When the order guide is submitted, the end-user would like for "Requested For" to get a notification that their request is started. They would ...
Resolved! avoid duplicate entry in a table by business rule
I am trying to avoid a duplicate entry in a table using a business rule but it is not working. Instead of firing for duplicate entires.. Its fires for everything. even not allowing me to add the fresh entry itself.I am trying to eliminate a duplicate...
Resolved! How do I style a Label to bold and red in color in Service Portal?
I've added a variable of type Label; how do I style it? Is there any way we can do this using a catalog client script? TIA.
Resolved! How to disable Request confirmation pop-up?
Hello all, I want to disable the following popup, when a new request is submitted, but I don't know how. How can I disable it? Thank you in advance. Regards, Smith.
Resolved! Moving change management to OOB
Hi All, Our change management is highly customized, changed the workflow,built many scripts, ui policies,ACL's, business rules e.t.c. We are thinking to move our change management to OOB. I can do it by switching off all the scripts, policies,ACL's...
Resolved! Show alert onSubmit if field is empty and user should not able to submit the request from portal.
Hi All, We have two choice variable if user not selected any of them it show trigger a alert message and prevent for submission. user should not able to submit without selecting those choice variable. Thanks, Varma